Job Summary

TeleLink Support is a leading provider of customer experience solutions, dedicated to delivering exceptional service across various industries. We are seeking highly motivated and customer-focused Virtual Call Center Representatives to join our dynamic remote team. In this role, you will be the frontline voice of our clients, assisting customers with inquiries, troubleshooting issues, and providing accurate information to ensure customer satisfaction. This position offers flexibility, growth opportunities, and a chance to work with a diverse team from the comfort of your home.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.

• Assist customers by providing accurate information, troubleshooting, and resolving issues efficiently.

• Maintain a high level of customer satisfaction through prompt, empathetic, and solution-oriented service.

• Document customer interactions, feedback, and issue resolutions in the system.

• Collaborate with team members and escalate complex issues to supervisors when necessary.

• Follow company policies, guidelines, and best practices to ensure quality service delivery.

• Meet or exceed performance metrics such as call handling time, customer satisfaction, and first-call resolution.

• Participate in ongoing training and development to enhance skills and stay updated with products and services.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong listening skills with the ability to understand customer needs.

• Ability to stay calm and patient in high-pressure situations.

• Computer literacy and familiarity with call center software, CRMs, and troubleshooting tools.

• Strong multitasking abilities and attention to detail.

• Ability to work independently and manage time efficiently.

• High school diploma or equivalent; associate or bachelor’s degree is a plus.

Experience

• Prior experience in customer service, technical support, or call center environments is preferred but not mandatory.

• Experience working remotely or using digital communication tools is a plus.

• Exposure to CRM software, helpdesk platforms, or customer interaction systems is advantageous.

Working Hours

• Flexible shifts are available to accommodate different time zones and schedules.

• Full-time and part-time positions available.

• Weekend and evening shifts may be required based on client needs.

• Attendance and punctuality are essential.

Knowledge, Skills, and Abilities

• Empathy and customer-first mindset.

• Analytical thinking for troubleshooting and problem-solving.

• Ability to handle sensitive customer interactions with discretion and care.

• Quick learning and adaptability to new processes and technologies.

• Professional phone etiquette and written communication.

• Self-motivation and goal-driven attitude.

Benefits

• Work from home with full support and training.

• Competitive salary with performance-based incentives.

• Paid time off and sick leave.

• Health and wellness support programs.

• Continuous learning and career advancement opportunities.

• Friendly and supportive team environment.

Why Join TeleLink Support?

At TeleLink Support, we believe that great customer service begins with empowered employees. You’ll work in a culture that values your contribution, growth, and well-being. We offer the tools, training, and flexibility you need to build a rewarding career in customer support. Whether you’re looking to start or grow your career, TeleLink Support is where passion meets purpose.

How to Apply

Interested candidates are invited to submit their resume along with a brief cover letter highlighting their communication skills and experience. Applications can be sent through our careers portal at TeleLink Support Careers or via email us. Qualified candidates will be contacted for an interview.