Job Summary

CloudServe Technologies is a leading provider of innovative cloud-based solutions and IT services, committed to delivering exceptional support to clients across various industries. We are seeking a proactive, detail-oriented, and customer-focused Remote Technical Support Assistant to join our dynamic team. In this role, you will be responsible for assisting customers in resolving technical issues, ensuring smooth operation of software and systems, and enhancing client satisfaction. This is an excellent opportunity for individuals passionate about technology, troubleshooting, and customer service to grow in a flexible remote environment.

Key Responsibilities

• Provide timely and efficient technical support to clients via phone, email, or chat.

• Diagnose and troubleshoot software, hardware, and network-related issues.

• Guide users through step-by-step solutions and technical workflows.

• Document support interactions and issue resolutions in the company’s ticketing system.

• Escalate unresolved issues to senior technical teams and follow up until resolution.

• Assist in software installations, updates, and configurations remotely.

• Maintain knowledge of CloudServe’s products, services, and industry best practices.

• Educate clients on preventive measures and troubleshooting techniques.

• Collaborate with other teams to improve processes and service delivery.

• Ensure client satisfaction through professional communication and empathy.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Strong knowledge of operating systems (Windows, macOS, Linux), cloud applications, and remote troubleshooting tools.

• Excellent verbal and written communication skills in English.

• Ability to explain technical concepts clearly to non-technical users.

• Strong problem-solving skills and analytical thinking.

• Experience with customer service platforms, ticketing systems, and CRM tools.

• Basic networking knowledge (TCP/IP, DNS, VPN, etc.).

• Patience, empathy, and professionalism when dealing with customer concerns.

• Ability to work independently and manage time effectively.

Experience

• 1–3 years of experience in technical support, IT helpdesk, or customer service roles is preferred.

• Experience working in remote or distributed teams is a plus.

• Familiarity with cloud-based platforms and SaaS solutions is advantageous.

Working Hours

• Full-time remote position with flexible working hours.

• Ability to work in shifts covering global time zones is desirable.

• Occasional on-call support may be required during weekends or after hours.

Knowledge, Skills, and Abilities

• Ability to multitask and prioritize issues based on urgency.

• Strong attention to detail and troubleshooting methodology.

• Comfort with learning new software and adapting to technology upgrades.

• Commitment to delivering high-quality customer support.

• Ability to remain calm under pressure and handle difficult situations with tact.

• Strong teamwork and collaboration skills, even in a remote setup.

Benefits

• Competitive salary with performance-based incentives.

• Work from anywhere – full remote flexibility.

• Paid training and professional development opportunities.

• Health and wellness programs.

• Access to the latest tools and technologies.

• Supportive and inclusive team culture.

• Opportunity for career growth within the organization.

• Regular virtual team-building activities and networking events.

Why Join Us?

At CloudServe Technologies, we believe that our people are our greatest asset. Joining our team means becoming part of a forward-thinking organization that values innovation, collaboration, and customer satisfaction. We provide a supportive environment where you can grow, learn, and make a real impact while working from the comfort of your home. If you're passionate about technology and enjoy helping others, this role offers you the perfect blend of challenge, flexibility, and opportunity.

How to Apply

Interested candidates are encouraged to submit their resume along with a cover letter detailing their experience and motivation for applying to us. Please include “Remote Technical Support Assistant – Application” in the subject line. Shortlisted candidates will be contacted for an interview.