Job Summary

PrimeAssist Hub is a dynamic and customer-centric organization committed to delivering exceptional support and building lasting relationships with our clients. We are seeking an enthusiastic Online Customer Success Coordinator to join our remote team. In this role, you will serve as the primary point of contact for our customers, ensuring their satisfaction, success, and long-term engagement. You will collaborate with internal teams to resolve issues, provide guidance, and help customers achieve their goals. If you are passionate about customer experience, problem-solving, and communication, this is an excellent opportunity to grow your career in a supportive environment.

Key Responsibilities

• Serve as the primary contact for customers via chat, email, and video calls to address inquiries and provide solutions.

• Onboard new customers, guiding them through the platform and ensuring a seamless transition.

• Proactively reach out to customers to ensure engagement, adoption, and satisfaction.

• Track and analyze customer feedback to identify opportunities for improvement and communicate insights to internal teams.

• Collaborate with sales, product, and technical teams to resolve issues and enhance the customer experience.

• Monitor customer health metrics and work to reduce churn while improving retention.

• Assist in creating knowledge base articles, FAQs, and training materials.

• Provide periodic reports on customer satisfaction, usage trends, and feedback.

• Maintain empathy, professionalism, and consistency in all interactions, ensuring a positive experience.

Required Skills and Qualifications

• Bachelor's degree in Business, Communications, or a related field.

• Excellent written and verbal communication skills in English.

• Strong problem-solving skills with the ability to think analytically and creatively.

• High emotional intelligence and customer-centric approach.

• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.

• Familiarity with customer service tools such as Zendesk, Freshdesk, Intercom, or similar platforms is a plus.

• Proficient in Microsoft Office Suite and Google Workspace.

• Ability to adapt to new technologies and learn quickly.

Experience

• 2+ years of experience in customer service, client success, or a related field.

• Experience working in remote teams or virtual environments is preferred.

• Demonstrated success in onboarding, client retention, or customer support roles.

Working Hours

• Full-time remote position.

• Flexible working hours aligned with global time zones, with occasional availability required during peak hours.

• Work-from-home setup with necessary equipment provided as needed.

Knowledge, Skills, and Abilities

• Empathy and patience when dealing with diverse customer concerns.

• Ability to understand customer needs and offer personalized solutions.

• Data-driven mindset with attention to detail and the ability to track metrics and trends.

• Strong interpersonal skills to build trust and rapport with customers.

• Excellent organizational skills and time management.

• Self-motivated with a proactive approach toward solving problems.

• Ability to handle difficult conversations with grace and professionalism.

Benefits

• Competitive salary and performance-based incentives.

• Work-from-home flexibility with support for home office setups.

• Paid time off, including holidays and personal days.

• Training and development opportunities to enhance skills and grow your career.

• Health and wellness benefits depending on location.

• Access to global teams, cross-cultural experiences, and collaborative projects.

• Recognition programs to celebrate achievements and milestones.

Why Join PrimeAssist Hub?

At PrimeAssist Hub, we believe that customer success is the foundation of sustainable growth. We value empathy, integrity, and innovation, and we invest in people who are passionate about making a difference. As part of our team, you’ll be empowered to build relationships, solve complex challenges, and contribute to a positive customer experience every day. Join us to work in a supportive environment where your voice matters, and your professional growth is a priority.

How to Apply

Interested candidates are invited to submit their resume and a cover letter highlighting relevant experience and why they are a perfect fit for the role. Applications can be sent to us with the subject line: Online Customer Success Coordinator – Application.
We encourage diversity and welcome applicants from all backgrounds. Join PrimeAssist Hub and be part of a team that’s shaping the future of customer success.