Job Summary

ServicePro Global is seeking a dedicated and empathetic Weekend Customer Service Specialist to join our team. This role is ideal for candidates who are passionate about providing exceptional customer experiences and enjoy problem-solving in a fast-paced environment. As a key member of our weekend support team, you will handle customer inquiries, resolve issues, and ensure a seamless service experience that aligns with our company’s commitment to excellence. This is a remote position designed for individuals who are available to work during weekends and are ready to contribute to customer satisfaction and loyalty.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.

• Provide accurate information regarding products, services, policies, and procedures.

• Diagnose and resolve customer issues while ensuring high levels of satisfaction.

• Handle complaints with empathy and offer timely solutions.

• Document all interactions in the customer service system to ensure proper tracking and resolution.

• Collaborate with internal teams to resolve complex issues and improve customer experience.

• Proactively identify opportunities to improve processes and service delivery.

• Maintain product knowledge and stay updated on company offerings and changes.

• Adhere to quality assurance and compliance standards.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelor’s degree is a plus.

• Previous experience in customer service or support roles, preferably in remote environments.

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with a customer-first mindset.

• Ability to multitask, prioritize, and manage time effectively during peak hours.

• Comfortable using CRM tools, ticketing systems, and basic office software.

• Problem-solving attitude with attention to detail and accuracy.

• Self-motivated and capable of working independently with minimal supervision.

• Ability to handle difficult conversations with tact and professionalism.

Experience

• 1+ years of customer service experience preferred.

• Experience in e-commerce, technology, or subscription-based services is advantageous.

• Prior experience in weekend or rotational shifts will be a plus.

Working Hours

• Weekend shifts (Saturday and Sunday).

• Flexible shift timings depending on operational needs.

• 8-hour shifts with scheduled breaks.

• Remote work setup with required tools provided or reimbursed by the company.

Knowledge, Skills, and Abilities

• Strong customer empathy and active listening skills.

• Clear articulation and ability to explain technical information in simple terms.

• Analytical mindset with the ability to assess problems and offer solutions quickly.

• Familiarity with customer service software, ticketing systems, and online communication platforms.

• Ability to remain calm under pressure and handle high volumes of inquiries.

• Collaborative spirit with excellent team communication.

• Continuous learning attitude and openness to feedback.

Benefits

• Competitive weekend pay rates.

• Work-from-home flexibility.

• Paid training and onboarding sessions.

• Health and wellness support resources.

• Performance-based incentives and rewards.

• Opportunity for career advancement within ServicePro Global.

• Supportive and inclusive work environment.

Why Join ServicePro Global?

At ServicePro Global, we believe that customer service is the backbone of every successful business. We value compassion, professionalism, and innovation, and we strive to create an environment where our team members feel empowered to grow. By joining our weekend support team, you’ll have the opportunity to develop your skills, work with diverse clients, and be part of a global community committed to delivering outstanding customer experiences. If you are passionate about helping others and thrive in dynamic settings, this is the right opportunity for you.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter outlining their relevant experience. Please send your application to us with the subject line: Weekend Customer Service Specialist Application – [Your Name].
Shortlisted candidates will be contacted for a virtual interview.