Job Summary

RapidTalk Support is a dynamic and customer-focused organization committed to delivering exceptional service across digital communication channels. We are seeking a Chat and Voice Support Assistant to join our team and provide outstanding assistance to customers through both chat and voice interactions. The ideal candidate will be empathetic, solution-oriented, and capable of handling customer queries with professionalism and speed. This is an excellent opportunity to grow your career in customer experience management while working with a supportive and forward-thinking team.

Key Responsibilities

• Respond promptly and effectively to customer inquiries via chat and voice support platforms.

• Troubleshoot issues, provide product information, and guide customers in real-time with accurate solutions.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Escalate complex issues to the appropriate teams while ensuring proper follow-up.

• Document and update customer interactions, issues, and resolutions in the system for future reference.

• Assist in improving customer service processes by sharing feedback and suggestions based on customer interactions.

• Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rates.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving and critical thinking abilities.

• Comfortable multitasking across multiple communication channels.

• Ability to remain calm and patient in high-pressure situations.

• Basic understanding of CRM tools and customer service software is a plus.

• Tech-savvy with the ability to quickly learn new systems and procedures.

• High attention to detail and accuracy.

Experience

• 1+ years of experience in customer service, call center, or chat support roles preferred.

• Freshers with excellent communication skills and eagerness to learn are also encouraged to apply.

Working Hours

• Flexible shifts available, including rotational schedules.

• Full-time and part-time positions depending on business needs.

• Weekend and holiday shifts may be required.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to connect with diverse customers.

• Effective listening skills to understand customer needs and concerns.

• Ability to work independently while being a team player.

• Adaptability to changing customer scenarios and workflows.

• High level of professionalism and confidentiality when handling customer data.

• Analytical skills to interpret customer behavior and provide appropriate solutions.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home options for eligible candidates.

• Paid training and skill development programs.

• Health and wellness benefits.

• Supportive work culture that fosters learning and growth.

• Recognition programs for outstanding performance.

Why Join RapidTalk Support?

At RapidTalk Support, we believe that exceptional customer service starts with a motivated and empowered team. By joining us, you will be part of a growing organization where your contributions are valued, and career advancement is encouraged. We offer continuous learning opportunities, a flexible work environment, and a culture centered on respect, integrity, and collaboration.

How to Apply

Interested candidates are invited to submit their resume along with a brief cover letter highlighting relevant experience and skills to us. Please mention “Chat and Voice Support Assistant” in the subject line. Shortlisted candidates will be contacted for further assessment and interviews.