Job Summary

FreshHelp Services is seeking enthusiastic and customer-focused individuals to join our team as Entry Level Customer Service Associates. This role offers an excellent opportunity for fresh graduates or individuals looking to start their career in customer service. You will be the first point of contact for our clients and customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our brand. This is a remote-friendly position that provides structured training, career growth opportunities, and exposure to best practices in customer support.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.

• Resolve customer complaints and issues in a calm, empathetic, and effective manner.

• Provide accurate information about products, services, policies, and procedures.

• Document customer interactions and maintain detailed records for future reference.

• Collaborate with other teams to ensure timely resolution of customer concerns.

• Identify opportunities to enhance customer experience and suggest improvements.

• Upsell and cross-sell products where appropriate while maintaining customer satisfaction.

• Adhere to company policies, data protection guidelines, and customer service standards.

Required Skills and Qualifications

• High school diploma, associate degree, or equivalent qualification.

• Excellent verbal and written communication skills in English.

• Strong problem-solving abilities and decision-making skills.

• Ability to stay calm under pressure and handle challenging situations with professionalism.

• Good listening skills with the ability to understand customer needs.

• Basic computer skills and familiarity with CRM tools or customer support software is a plus.

• A positive attitude and willingness to learn and grow in a dynamic environment.

Experience

• No prior experience is required. Fresh graduates or candidates looking to build their career in customer service are encouraged to apply.

• Experience in hospitality, retail, or any customer-facing role will be considered an advantage but is not mandatory.

Working Hours

• Flexible shifts including day and evening hours.

• Full-time and part-time positions available.

• Work-from-home options available depending on performance and role requirements.

Knowledge, Skills, and Abilities

• Strong interpersonal and relationship-building skills.

• Ability to multitask while maintaining attention to detail.

• A customer-centric mindset with empathy and patience.

• Ability to adapt to new technologies and workflows quickly.

• Team player with excellent collaboration skills.

• Strong organizational and time management abilities.

Benefits

• Structured training and continuous learning opportunities.

• Career advancement prospects within the company.

• Work-from-home flexibility for eligible roles.

• Competitive salary and performance incentives.

• Health and wellness programs.

• A supportive and inclusive work culture.

Why Join FreshHelp Services?

At FreshHelp Services, we believe that our people are our greatest asset. We are committed to fostering an environment where learning, growth, and collaboration are encouraged. You will be equipped with the tools and resources to succeed while working alongside a team that values integrity, respect, and customer satisfaction. If you're passionate about helping others and building a meaningful career, FreshHelp Services is the perfect place for you to start.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter outlining why they are a great fit for this role. Please send your application to us with the subject line “Entry Level Customer Service Associate – Application”. Selected candidates will be contacted for an interview.