Job Summary

ClickAssist Solutions is seeking a dedicated and customer-focused Online Customer Chat Executive to join our dynamic support team. The ideal candidate will serve as the first point of contact for customers, assisting them through live chat platforms by providing timely, accurate, and empathetic support. This role requires strong communication skills, patience, and the ability to multitask while delivering a seamless customer experience. The Online Customer Chat Executive will play a critical role in enhancing customer satisfaction and contributing to the company’s reputation for excellence in service.

Key Responsibilities

• Respond to customer inquiries via live chat promptly and professionally.

• Provide accurate information about products, services, and policies.

• Troubleshoot and resolve customer issues by identifying problems and suggesting solutions.

• Maintain detailed and accurate records of customer interactions and transactions.

• Escalate complex queries to appropriate teams when necessary, ensuring swift resolution.

• Offer proactive support to customers by providing recommendations and upselling where appropriate.

• Collaborate with team members to improve processes and customer experience.

• Adhere to service level agreements and ensure customer satisfaction metrics are met or exceeded.

Required Skills and Qualifications

• Excellent written communication and typing speed.

• Ability to handle multiple chats efficiently without compromising service quality.

• Strong problem-solving skills and the ability to remain calm under pressure.

• High attention to detail and accuracy in providing information.

• Familiarity with customer support tools, CRMs, or live chat platforms is a plus.

• Ability to learn quickly and adapt to changing customer needs and business processes.

• Professional attitude with strong interpersonal and relationship-building skills.

Experience

• Freshers are welcome to apply with a passion for customer service and a willingness to learn.

• Prior experience in customer service, chat support, or a similar role is advantageous but not mandatory.

• Experience in handling high-volume customer interactions is a plus.

Working Hours

• Flexible shifts available including day, evening, and night schedules.

• Full-time and part-time opportunities depending on availability.

• Remote work option available with regular performance tracking and communication.

Knowledge, Skills, and Abilities

• Strong command of the English language with proper grammar and spelling.

• Ability to understand customer emotions and respond empathetically.

• Capacity to multitask without losing focus or attention to customer needs.

• Basic knowledge of troubleshooting software and service-related issues.

• Awareness of data protection policies and confidentiality requirements.

• Ability to work independently as well as part of a team.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility with a supportive remote work environment.

• Continuous learning opportunities and skill development programs.

• Health and wellness support.

• Recognition and reward programs for exceptional customer service.

• A collaborative and inclusive company culture.

Why Join ClickAssist Solutions?

At ClickAssist Solutions, we believe that outstanding customer service is the heart of business success. You’ll be joining a team that values innovation, empathy, and excellence. We invest in our employees by providing training, growth opportunities, and a supportive environment that encourages professional and personal development. Whether you are starting your career or seeking to enhance your customer service skills, ClickAssist Solutions offers the platform and resources to help you thrive.

How to Apply

Interested candidates can apply by submitting their updated resume along with a brief cover letter outlining relevant skills and motivation to join ClickAssist Solutions. Please send your application to us with the subject line “Online Customer Chat Executive Application – [Your Name].” Shortlisted candidates will be contacted for an interview and further assessment.