Job Summary

GlobalTalk Support is a leading provider of customer experience solutions, offering exceptional support services to clients worldwide. We are seeking a highly motivated International Customer Support Executive to join our dynamic team. This role involves interacting with global customers, resolving their issues, and ensuring customer satisfaction through professional communication and problem-solving. The ideal candidate will be empathetic, solution-driven, and capable of managing customer queries across multiple channels while maintaining high-quality service standards.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Resolve product or service issues by clarifying customer concerns, researching answers, and guiding customers through solutions.

• Provide personalized support while maintaining consistent communication and rapport with customers from different regions.

• Document customer interactions and maintain accurate records in the CRM system.

• Collaborate with internal teams such as technical support, sales, and operations to ensure customer satisfaction.

• Handle escalated cases with sensitivity and resolve conflicts in a calm and effective manner.

• Identify opportunities to improve customer experience and communicate feedback to management.

• Stay updated on product knowledge, policies, and procedures to provide accurate assistance.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English. Additional languages are a plus.

• Strong customer service orientation and a passion for helping people.

• Ability to remain calm, composed, and empathetic under pressure.

• Problem-solving mindset with attention to detail.

• Proficiency in using CRM systems and Microsoft Office applications (Word, Excel, Outlook).

• Ability to multitask, prioritize, and manage time efficiently.

• Willingness to work in a flexible environment and adapt to different time zones and customer needs.

• Strong interpersonal skills and ability to work both independently and as part of a team.

Experience

• 1 to 3 years of experience in customer service, preferably in an international or BPO environment.

• Prior experience handling diverse customer issues across multiple communication channels is preferred.

• Experience in using customer support software or CRM tools is an advantage.

Working Hours

• Rotational shifts including night, weekend, and holiday schedules to accommodate global customer requirements.

• Shift timings will be communicated based on customer regions and team requirements.

• Flexibility and commitment to shift adherence are essential.

Knowledge, Skills, and Abilities

• Strong problem-solving and troubleshooting capabilities.

• Ability to adapt communication style based on customer profile and issue.

• Patience and resilience in handling difficult or upset customers.

• Ability to learn and retain product/service information quickly.

• Time management and organizational skills.

• Multitasking without compromising service quality.

• High level of confidentiality and professionalism.

Benefits

• Competitive salary with performance-based incentives.

• Medical and health insurance benefits.

• Paid leave and holidays.

• Work-from-home flexibility for eligible roles.

• Learning and development programs to enhance professional skills.

• Recognition programs and employee wellness initiatives.

• Exposure to international clients and diverse work culture.

Why Join GlobalTalk Support?

• Work with a globally recognized organization committed to customer satisfaction and employee growth.

• Gain experience interacting with clients from different countries and industries.

• Enhance your communication, problem-solving, and customer service skills.

• Be part of a supportive team environment where feedback and ideas are encouraged.

• Take advantage of career advancement opportunities and training programs.

• Enjoy a balanced work-life environment with flexible working arrangements.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter explaining why they are a perfect fit for this role. Please email your application to us with the subject line “International Customer Support Executive Application – [Your Name]”.