Job Summary:

CloudOffice Support is seeking a highly organized, professional, and proactive Virtual Receptionist to join our remote team. The ideal candidate will serve as the first point of contact for clients and visitors, managing communications with efficiency and a friendly demeanor. This role is perfect for individuals who excel in multitasking, enjoy a dynamic work environment, and can provide seamless support to ensure a positive client experience.

Key Responsibilities:

• Answering, screening, and directing incoming calls and emails professionally and efficiently.
• Greeting and assisting clients via virtual channels in a courteous and professional manner.
• Scheduling and managing appointments, meetings, and calendars for team members.
• Handling client inquiries and providing accurate information about services and processes.
• Maintaining accurate records and updating databases as required.
• Coordinating with internal teams to ensure smooth workflow and client satisfaction.
• Performing general administrative tasks, including document preparation, data entry, and reporting.
• Managing follow-ups and reminders to ensure all tasks are completed timely.

Required Skills and Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office (Word, Excel, Outlook) and virtual communication tools (Zoom, Teams, Slack).
• Ability to handle multiple tasks simultaneously and work under pressure.
• Professional demeanor and strong customer service orientation.

Experience:

• Minimum 1-2 years of experience in reception, administrative support, or customer service.
• Experience in remote work or virtual assistance is highly preferred.
• Familiarity with CRM systems and online scheduling tools is a plus.

Working Hours:

• Full-time position; flexible remote schedule.
• Standard working hours: 9:00 AM – 5:00 PM (local time), with occasional extended hours based on client needs.
• Work from home; no commuting required.

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills.
• Ability to manage confidential information with discretion.
• Problem-solving skills and the ability to anticipate client needs.
• Self-motivated, proactive, and detail-oriented.
• Technologically savvy and quick to adapt to new software and tools.

Benefits:

• Competitive salary with performance-based incentives.
• Flexible work-from-home arrangement.
• Paid time off and holidays.
• Health and wellness benefits (where applicable).
• Training and professional development opportunities.
• Supportive team environment and career growth potential.

Why Join CloudOffice Support:

At CloudOffice Support, we believe in delivering exceptional client experiences while fostering a culture of respect, growth, and collaboration. As a Virtual Receptionist, you will be part of a forward-thinking, remote-first organization that values your contribution, provides flexible work arrangements, and encourages continuous learning. Your role is pivotal in creating positive first impressions and maintaining strong client relationships.

How to Apply:

Interested candidates are invited to submit their resume along with a cover letter highlighting relevant experience and skills to us. Please include “Virtual Receptionist – Remote” in the subject line. Only shortlisted candidates will be contacted for an interview.