Job Summary

Chewy, a leading online retailer dedicated to pet wellness and customer satisfaction, is seeking passionate, customer-focused individuals to join our remote team. This Work From Home opportunity allows you to contribute to Chewy’s mission of delivering exceptional service while enjoying the flexibility and comfort of working from your own space. As part of our remote workforce, you will interact with customers, resolve inquiries, and ensure a seamless shopping experience for pet lovers across the country. This role is ideal for self-driven individuals who thrive in a dynamic environment and are committed to creating positive experiences.

Key Responsibilities

• Provide outstanding customer support through phone, email, and chat channels.

• Address customer inquiries, concerns, and requests with professionalism and empathy.

• Assist customers with order placement, product information, and troubleshooting.

• Identify customer needs and recommend solutions to enhance satisfaction.

• Collaborate with internal teams to resolve complex issues efficiently.

• Document customer interactions accurately in CRM systems.

• Uphold Chewy’s values by promoting trust, transparency, and positive engagement.

• Participate in ongoing training to stay updated on products, policies, and processes.

• Contribute to team meetings and feedback sessions to improve customer service strategies.

Required Skills and Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.

• Previous experience in customer service, retail, or related roles.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to manage multiple tasks in a fast-paced environment.

• Proficient with digital communication tools and CRM platforms.

• Empathy-driven mindset with a commitment to customer satisfaction.

• Self-motivated and able to work independently without constant supervision.

• Basic understanding of e-commerce or subscription-based services is a plus.

Experience

• 1–3 years of experience in customer service, call center, or support roles.

• Experience in pet care, e-commerce, or subscription services is highly desirable but not mandatory.

• Experience handling customer interactions in remote or virtual environments is a plus.

Working Hours

• Full-time and part-time remote roles available.

• Flexible scheduling options including evenings, weekends, and holidays.

• Ability to work independently while adhering to shift schedules and performance expectations.

• Shift planning designed to support customer needs and team coordination.

Knowledge, Skills, and Abilities

• Proficient in using communication platforms (Zoom, Slack, Microsoft Teams).

• Familiarity with CRM tools (Salesforce, Zendesk, or similar).

• Strong interpersonal and conflict-resolution skills.

• Ability to remain calm and solution-oriented during high-pressure situations.

• High level of computer literacy, including email correspondence and web-based systems.

• Passion for pets and customer experience will enhance effectiveness.

• Adaptability and willingness to learn new processes and tools.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off and wellness programs.

• Professional development and training opportunities.

• Employee assistance programs and mental health support.

• Pet discounts and partnerships with pet-care brands.

• Inclusive and supportive work culture.

Why Join Chewy?

• Be part of a company that cares about pets and their owners.

• Work from anywhere while contributing to a growing, innovative team.

• Experience a collaborative environment where diversity and inclusion are embraced.

• Access training resources that help you grow both professionally and personally.

• Enjoy a healthy work-life balance with flexible scheduling.

• Play a direct role in building trust with customers and enhancing their daily lives.

How to Apply

1. Visit Chewy’s official careers portal at www.chewy.com/careers.

2. Select “Remote Work From Home Opportunities.”

3. Complete the online application form with your resume and cover letter.

4. Submit your application and await communication from our recruitment team.

5. Qualified candidates will be invited for interviews and assessment processes.

Chewy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.