Position: Chat Support Agent (Remote) – Entry Level
Location: Remote (Open to candidates in the USA)
Pay Rate: $15 – $18 per hour
Employment Type: Full-time / Part-time

About the Role

We are seeking reliable and customer-focused Chat Support Agents to join our remote support team. This is an entry-level position with no degree required, perfect for individuals who enjoy helping others and are looking to start a career in customer support. You will provide assistance to customers through online chat, resolving issues, answering questions, and ensuring a positive service experience.

Key Responsibilities

• Respond promptly to customer inquiries via live chat in a professional and friendly manner.

• Assist customers with troubleshooting, account questions, product information, and general support needs.

• Escalate issues to higher-level support or supervisors when necessary.

• Accurately log interactions and update customer records in the system.

• Maintain performance goals for response time, resolution rate, and customer satisfaction.

• Contribute to a positive team environment by sharing feedback and best practices.

Required Skills & Qualifications

• No degree required – High school diploma or equivalent preferred.

• Excellent written communication skills with strong grammar and spelling.

• Ability to multitask, manage multiple chat conversations, and stay organized.

• Basic computer literacy and familiarity with web-based applications.

• Strong problem-solving skills and a customer-first mindset.

• Reliable internet connection and ability to work independently in a remote setting.

• Prior customer service experience is a plus but not required (training provided).

Benefits

• Pay: $15 – $18 per hour (based on experience and performance).

• Flexible schedules available.

• Paid training and growth opportunities.

• Remote-friendly work environment.

• Opportunities to advance into team lead, quality assurance, or other customer support roles.

About Us

We are a customer-focused organization dedicated to delivering excellent support experiences. Our team values empathy, patience, and professionalism in every interaction. If you are looking to start a career in customer service with the flexibility of working from home, this role is a great opportunity.