Job Summary
Dollar Tree is seeking a dedicated and results-driven Operations Assistant Manager to join our team. In this role, you will support the Store Manager in ensuring smooth and efficient day-to-day operations while driving performance, customer satisfaction, and team development. The ideal candidate will have strong leadership skills, a keen eye for operational efficiency, and the ability to solve problems quickly and effectively. This is an exciting opportunity to grow within a fast-paced retail environment that values integrity, teamwork, and innovation.
Key Responsibilities
-
Assist the Store Manager in overseeing daily store operations, ensuring that all processes are aligned with corporate standards and policies.
-
Support and coach store associates to enhance performance, productivity, and customer engagement.
-
Monitor inventory levels, coordinate with supply chain teams, and ensure accurate stock replenishment.
-
Lead and implement operational improvements to maximize efficiency and reduce costs.
-
Manage scheduling, payroll, and staff performance evaluations to ensure appropriate staffing coverage.
-
Ensure compliance with safety protocols, loss prevention measures, and company guidelines.
-
Resolve customer issues with empathy and professionalism to ensure customer satisfaction and loyalty.
-
Participate in merchandising, visual presentation, and promotional campaigns to drive sales.
-
Assist with financial tracking, sales reports, and operational metrics to support business objectives.
Required Skills and Qualifications
-
Proven experience in retail or operations management.
-
Strong leadership and team-building skills.
-
Excellent problem-solving and decision-making abilities.
-
Ability to multitask and prioritize in a fast-paced environment.
-
Effective communication and interpersonal skills.
-
Proficiency in using retail management software and reporting tools.
-
Knowledge of inventory control, safety standards, and compliance protocols.
-
Customer-focused mindset with a passion for delivering exceptional service.
Experience
-
Minimum of 2–4 years in retail, operations, or assistant management roles.
-
Experience supervising teams and driving operational efficiency.
-
Prior involvement in inventory management, scheduling, and customer service preferred.
Working Hours
-
Full-time position with flexible shifts.
-
Includes weekends, evenings, and holidays as per store requirements.
-
Occasional overtime may be required during peak seasons or special events.
Knowledge, Skills, and Abilities
-
Strong organizational and analytical skills.
-
Ability to train, mentor, and motivate a diverse team.
-
Conflict resolution and crisis management skills.
-
Detail-oriented with a focus on accuracy and accountability.
-
Technologically adept, with a willingness to learn new systems.
-
Ability to adapt quickly to change and handle challenges with professionalism.
Benefits
-
Competitive salary with performance incentives.
-
Health, dental, and vision insurance plans.
-
Paid time off and holiday pay.
-
Employee discount programs.
-
Career growth and internal promotion opportunities.
-
Training and development resources.
-
Supportive work culture that values diversity and inclusion.
Why Join Dollar Tree
At Dollar Tree, we believe in empowering our employees to succeed and grow within the organization. As an Operations Assistant Manager, you’ll play a pivotal role in delivering excellent customer experiences and contributing to the success of a respected retail brand. You’ll be part of a team that values collaboration, innovation, and continuous improvement while making a positive impact in the communities we serve.
How to Apply
If you are passionate about retail operations, thrive in dynamic environments, and are ready to take your career to the next level, we encourage you to apply today!
Visit our careers page at Dollar Tree Careers and submit your resume along with a cover letter highlighting your experience and qualifications for the Operations Assistant Manager role.