Job Summary

UPS is seeking motivated and detail-oriented professionals to join our remote team as Customer Support and Data Entry Executives. In this dual-role position, you will be responsible for handling customer queries, resolving shipment-related concerns, and ensuring accurate entry of logistics and delivery data into our systems. This role is ideal for individuals who are organized, customer-focused, and comfortable working in a fast-paced, remote environment.

Key Responsibilities

• Provide excellent customer support through phone, email, and chat to resolve inquiries related to shipments, billing, and deliveries.

• Accurately input and update shipment data, invoices, and order details into UPS systems.

• Monitor and track customer issues to ensure timely resolution.

• Maintain confidentiality of customer and company data at all times.

• Collaborate with internal teams to escalate and resolve complex issues.

• Follow company policies, procedures, and compliance standards.

• Prepare daily and weekly reports on customer support activities and data entry accuracy.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in Business Administration, Communication, or related field is an advantage.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and data entry tools.

• Strong communication skills (written and verbal) with a customer-first attitude.

• Ability to manage multiple tasks with attention to detail and accuracy.

• Comfortable using CRM tools, call systems, and online support platforms.

• Typing speed of at least 40 WPM with a high level of accuracy.

Experience

• Prior experience in customer support, data entry, or administrative roles preferred.

• Freshers with strong communication and computer skills are welcome to apply.

Working Hours

• Flexible remote working schedule with options for both full-time and part-time.

• Shifts may include evenings, weekends, or holidays depending on business needs.

Knowledge, Skills, and Abilities

• Strong problem-solving and critical-thinking abilities.

• Patience and empathy in handling customer concerns.

• Ability to work independently as well as part of a team.

• Time management skills to meet strict deadlines.

• Adaptability to learn new systems and processes quickly.

Benefits

• Competitive salary with performance-based incentives.

• Remote work flexibility with work-life balance.

• Health and wellness benefits (subject to eligibility).

• Paid training and career development opportunities.

• Employee discounts on UPS services.

• Supportive and collaborative work culture.

Why Join UPS

At UPS, we are more than just a global logistics leader—we are a team that values innovation, integrity, and customer satisfaction. Joining us means being part of a company that invests in your professional growth, values your contributions, and provides opportunities to build a long-term career in a dynamic industry.

How to Apply

Interested candidates can apply directly through the UPS Careers Portal by submitting an updated resume and cover letter. Shortlisted applicants will be contacted for the next stage of the selection process, which may include an online assessment and interview.