Job Summary

Cigna, a global leader in health services, is seeking motivated and detail-oriented Customer Service Representatives to join our remote team. In this role, you will serve as the first point of contact for our members, providers, and partners, delivering exceptional service and support. You will handle inquiries related to benefits, claims, policies, and account information while ensuring each interaction reflects Cigna’s commitment to care, empathy, and customer-first solutions. This is an excellent opportunity to build a rewarding career in healthcare services while working from the comfort of your home.

Key Responsibilities

• Respond to inbound calls, emails, and chat inquiries from customers, providers, and business partners.

• Provide accurate information regarding health plans, benefits, claims, and policy coverage.

• Assist members in navigating digital tools, online portals, and mobile applications.

• Handle escalated concerns with professionalism, empathy, and effective problem-solving.

• Document customer interactions in Cigna’s systems with precision and clarity.

• Collaborate with internal teams to resolve complex issues and deliver timely solutions.

• Educate customers on available resources, preventive health options, and wellness programs.

• Maintain service quality standards by meeting or exceeding performance metrics such as accuracy, first-call resolution, and customer satisfaction.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).

• Strong verbal and written communication skills.

• Proficiency in using computers, CRM systems, and Microsoft Office tools.

• Ability to multitask while handling high-volume customer interactions.

• Excellent active listening skills and the ability to show empathy.

• Problem-solving mindset with strong attention to detail.

• A reliable internet connection and a quiet home office setup.

Experience

• Previous experience in customer service, call centers, or healthcare support preferred.

• Experience in handling health insurance, medical claims, or benefits administration is a plus.

• Freshers with strong communication and willingness to learn are encouraged to apply.

Working Hours

• Flexible schedules are available based on business needs.

• Standard shifts typically range between 8 AM – 8 PM (local time), Monday through Friday.

• Occasional weekend or holiday coverage may be required.

Knowledge, Skills, and Abilities

• Knowledge of healthcare, insurance, or managed care industries (preferred).

• Ability to remain calm under pressure and deliver consistent service.

• Strong organizational skills and the ability to manage time effectively.

• Commitment to maintaining confidentiality and compliance with HIPAA standards.

Benefits

• Competitive base salary with performance incentives.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company match.

• Paid time off, holidays, and wellness leave.

• Career development programs and training opportunities.

• Employee wellness and assistance programs.

• Work-from-home flexibility with supportive virtual team culture.

Why Join Cigna?

At Cigna, we believe that customer service goes beyond answering questions—it’s about making a difference in people’s lives. By joining us, you will become part of a purpose-driven organization dedicated to improving health, well-being, and peace of mind. We foster an inclusive environment where employees can thrive, grow, and make a meaningful impact every day.

How to Apply

Interested candidates are encouraged to apply online through Cigna’s official careers portal. Please submit your updated resume along with a brief cover