Job Summary

Cigna, a global leader in healthcare services, is seeking motivated and customer-focused individuals to join our team as Call Center Representatives. In this role, you will be the first point of contact for customers, assisting them with inquiries about healthcare plans, claims, benefits, and account information. You will play a critical role in delivering compassionate and accurate support to ensure a seamless customer experience while upholding Cigna’s values of service excellence.

Key Responsibilities

• Handle inbound and outbound calls, addressing customer inquiries regarding healthcare plans, claims, billing, and benefits.

• Provide accurate and clear information, ensuring customer understanding of policies and services.

• Resolve issues efficiently by coordinating with internal departments and escalating cases when necessary.

• Maintain thorough documentation of all customer interactions in the system.

• Meet performance metrics, including call quality, customer satisfaction, and response time.

• Educate customers on available tools, digital platforms, and self-service options.

• Uphold compliance with Cigna’s policies, HIPAA regulations, and confidentiality standards.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).

• Strong communication skills with the ability to listen, empathize, and problem-solve effectively.

• Proficiency in computer navigation, data entry, and customer service software.

• Ability to remain calm, professional, and solution-oriented in high-pressure situations.

• Strong organizational and multitasking abilities.

Experience

• 1–2 years of prior experience in customer service, call centers, or healthcare administration preferred.

• Fresh graduates with strong communication and interpersonal skills are also encouraged to apply.

Working Hours

• Full-time role with a standard 40-hour workweek.

• Flexible scheduling may include day, evening, weekend, or holiday shifts to support customers nationwide.

Knowledge, Skills, and Abilities

• Knowledge of healthcare insurance plans, benefits, and claims processes (preferred).

• Excellent verbal and written communication abilities.

• Strong conflict resolution and negotiation skills.

• Ability to work independently as well as collaboratively in a team environment.

• High level of accuracy, attention to detail, and customer empathy.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan (401k) with company match.

• Paid time off, holidays, and wellness programs.

• Career development opportunities with access to training and advancement.

• Employee discounts and recognition programs.

Why Join Cigna?

At Cigna, we believe in creating a healthier future for all. As part of our team, you will not only help customers navigate their healthcare needs but also grow personally and professionally in a supportive, inclusive environment. With global reach and innovation at our core, Cigna offers the opportunity to make a meaningful impact every day.

How to Apply

Interested candidates are invited to submit their application through Cigna’s official careers portal. Please include your resume and cover letter highlighting relevant customer service experience. Shortlisted applicants will be contacted for the next stage of the hiring process.