Job Summary

Chewy is seeking passionate and knowledgeable individuals to join our Veterinary Customer Support team in a remote capacity. As a Veterinary Customer Support Specialist, you will play a critical role in assisting pet parents with their veterinary-related inquiries, guiding them through Chewy’s pet health offerings, and ensuring they have the best possible experience when managing their pets’ wellness. This role is ideal for those who have a veterinary background or deep knowledge of animal health and are looking to combine their expertise with exceptional customer service in a work-from-home environment.

Key Responsibilities

• Respond to customer inquiries regarding veterinary products, prescriptions, and pet health services via phone, email, and chat.

• Provide accurate, compassionate, and timely information to support pet parents in making informed decisions.

• Assist with order management, prescription verifications, and coordination with veterinary professionals.

• Troubleshoot and resolve customer concerns related to pet health and wellness services.

• Educate customers on Chewy’s range of veterinary products and resources, ensuring clarity and trust.

• Maintain detailed and accurate records of customer interactions in the support system.

• Collaborate with cross-functional teams, including pharmacy, logistics, and customer care, to deliver a seamless experience.

• Uphold Chewy’s mission of being the most trusted and convenient online destination for pet parents.

Required Skills and Qualifications

• Strong knowledge of veterinary practices, pet medications, and wellness products.

• Excellent verbal and written communication skills with a compassionate approach.

• Ability to explain technical veterinary information in a clear and simple manner.

• Proficiency in computer applications and multitasking across multiple platforms.

• High attention to detail and problem-solving skills.

• Comfortable working independently in a remote environment.

Experience

• Previous experience in veterinary care, customer support, or a related field strongly preferred.

• Experience handling veterinary prescriptions, pharmacy support, or working in a veterinary clinic is a plus.

• Freshers with a veterinary educational background may also be considered.

Working Hours

• Flexible remote schedules available, with coverage required across evenings, weekends, and holidays to meet customer needs.

• Shifts may vary depending on business requirements.

Knowledge, Skills, and Abilities

• In-depth understanding of veterinary terminology and pet health.

• Ability to remain calm and empathetic during high-stress situations.

• Strong organizational and time-management skills.

• Adaptability to handle a high volume of customer interactions in a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Employee discounts on Chewy products and services.

• Paid time off, holidays, and wellness programs.

• Career growth opportunities within Chewy’s expanding pet health division.

• Work-from-home flexibility with the support of a collaborative virtual team.

Why Join Chewy?

At Chewy, pets come first. Joining our Veterinary Customer Support team means you’ll be making a meaningful impact on the lives of pet parents while working for one of the fastest-growing e-commerce companies in the world. You’ll have the opportunity to combine your passion for animals with career growth, flexibility, and a supportive workplace culture that values innovation, customer obsession, and compassion.

How to Apply

If you are passionate about pets and want to be part of a company that is redefining the future of pet care, we’d love to hear from you! Please apply directly through the Chewy Careers page, upload your resume, and include a brief cover letter highlighting your veterinary background and customer service experience.