Job Summary

OneTech Associates is seeking motivated and enthusiastic individuals to join our growing customer support team as Work From Home Customer Support Agents. This entry-level position is perfect for beginners who are eager to start a career in customer service and gain valuable professional experience from the comfort of their home. You will serve as the first point of contact for our clients, helping resolve inquiries, providing information, and ensuring a positive customer experience.

Key Responsibilities

• Handle incoming customer queries via phone, email, and chat professionally and efficiently.

• Provide accurate information about products, services, and company policies.

• Troubleshoot basic customer issues and escalate complex cases to the appropriate department.

• Maintain detailed records of customer interactions in the company database.

• Follow up with customers to ensure their issues are resolved satisfactorily.

• Uphold company standards in communication, professionalism, and service quality.

Required Skills and Qualifications

• Basic computer skills and familiarity with MS Office or Google Workspace.

• Strong verbal and written communication skills in English.

• Ability to work independently with minimal supervision.

• Patience, empathy, and a positive attitude toward problem-solving.

• Active internet connection and a quiet, home-based workspace.

Experience

• No prior professional experience required.

• Freshers, students, or anyone looking to start a career in customer service are encouraged to apply.

Working Hours

• Flexible work-from-home schedule.

• Part-time and full-time shifts available.

• Shifts may include weekends depending on business requirements.

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.

• Ability to learn quickly and adapt to new systems and tools.

• Attention to detail and accuracy in handling customer data.

• Patience and resilience in handling customer complaints.

• Basic problem-solving and analytical skills.

Benefits

• Work-from-home opportunity – no commuting required.

• Paid training provided to help you get started.

• Performance-based incentives and bonuses.

• Career growth opportunities within OneTech Associates.

• Supportive and friendly team environment.

Why Join OneTech Associates?

At OneTech Associates, we value our employees and prioritize professional development. By joining our team, you will gain hands-on experience in customer support, enhance your communication skills, and have the flexibility of working from home. We believe in fostering a positive work environment where beginners can thrive and grow into future leaders.

How to Apply

1. Submit your application through our official careers page or via the provided email.

2. Include your updated resume and a brief cover letter highlighting your interest in customer service.

3. Shortlisted candidates will be contacted for an initial online interview.

4. Successful applicants will undergo training and be assigned their work-from-home schedule.