Job Summary:

Concentrix is seeking motivated and compassionate Remote Customer Service Representatives to join our healthcare support team. In this role, you will provide exceptional service to healthcare clients and patients, handling inquiries, resolving concerns, and delivering accurate information with professionalism and empathy. This is an exciting opportunity for individuals who thrive in a dynamic, fast-paced environment and want to make a meaningful impact on people’s lives while working from home.

Key Responsibilities:

• Respond promptly and professionally to patient and client inquiries via phone, email, or chat.

• Assist with insurance verification, appointment scheduling, billing inquiries, and general healthcare questions.

• Document and maintain accurate records of all interactions in the CRM system.

• Identify patient needs and escalate complex issues to appropriate departments when necessary.

• Adhere to HIPAA guidelines and maintain patient confidentiality at all times.

• Continuously strive to improve customer satisfaction by delivering high-quality support.

• Participate in training sessions and team meetings to stay updated on healthcare processes and policies.

Required Skills and Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.

• Excellent verbal and written communication skills in English.

• Strong problem-solving abilities and attention to detail.

• Ability to handle sensitive and confidential information with discretion.

• Familiarity with healthcare terminology and processes is a plus.

• Comfortable using computer systems, CRM software, and multi-line phone systems.

Experience:

• Prior customer service experience, preferably in healthcare or insurance, is highly desirable.

• Experience in remote work or virtual support environments is an advantage.

Working Hours:

• Full-time remote role with flexible scheduling options.

• May include weekday, weekend, or evening shifts depending on client requirements.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and the ability to empathize with patients.

• Excellent organizational and time management abilities.

• Capable of multitasking while maintaining a high level of accuracy.

• Tech-savvy with the ability to quickly learn new software and systems.

• Commitment to following company policies, procedures, and regulatory guidelines.

Benefits:

• Competitive salary with performance incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off, holidays, and retirement savings plans.

• Professional development and training opportunities.

• Work-from-home flexibility with a supportive virtual team environment.

Why Join Concentrix:

Concentrix is a global leader in customer experience solutions, committed to delivering exceptional service while fostering a positive work environment. Join a company that values diversity, inclusion, and continuous growth. You’ll have the chance to make a difference in healthcare while enjoying the flexibility and convenience of a remote position.

How to Apply:

To apply for this role, visit Concentrix Careers or submit your resume and cover letter through our online portal. Please include “Remote Customer Service Representative – Healthcare” in the subject line. Selected candidates will be contacted for interviews promptly.