Job Summary

Concentrix is seeking highly motivated and tech-savvy individuals to join our team as Remote Technical Support Customer Service Representatives. In this role, you will serve as the first point of contact for customers experiencing technical issues, providing exceptional service and troubleshooting support from the comfort of your home. You will play a critical role in ensuring customer satisfaction by resolving issues efficiently and professionally, while maintaining Concentrix’s reputation for excellence in customer experience.

Key Responsibilities

• Provide timely and effective technical support to customers via phone, email, and chat.

• Troubleshoot hardware, software, and network-related issues, guiding customers through solutions step by step.

• Document customer interactions and solutions accurately in the company’s CRM system.

• Escalate complex issues to specialized teams when necessary, ensuring proper follow-up.

• Maintain up-to-date knowledge of company products, services, and technical updates.

• Deliver exceptional customer service, ensuring a positive and professional customer experience.

• Meet or exceed individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores.

Required Skills and Qualifications

• Strong technical aptitude with the ability to quickly learn and troubleshoot software and hardware issues.

• Excellent verbal and written communication skills in English.

• Customer-focused mindset with problem-solving capabilities.

• Ability to work independently in a remote environment while managing time efficiently.

• Familiarity with CRM tools and support ticketing systems is a plus.

Experience

• Previous experience in technical support, IT helpdesk, or customer service is preferred but not mandatory.

• Experience working remotely or in virtual team environments is a plus.

Working Hours

• Full-time and part-time opportunities available.

• Flexible shifts may include evenings, weekends, or holidays depending on business needs.

• 40 hours per week for full-time positions.

Knowledge, Skills, and Abilities

• Strong troubleshooting and analytical skills.

• Patience and empathy in handling diverse customer issues.

• Ability to adapt to new technologies quickly.

• Excellent multitasking and organizational skills.

• Ability to maintain confidentiality and handle sensitive information professionally.

Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance (for eligible employees).

• Paid time off and flexible scheduling options.

• Work-from-home convenience with provided equipment and tools.

• Continuous learning and professional development opportunities.

Why Join Concentrix?

At Concentrix, you are part of a global organization recognized for delivering exceptional customer experiences. We value innovation, diversity, and collaboration, providing a supportive environment for professional growth. Joining Concentrix means contributing to a company that invests in its employees and empowers them to excel, all while working remotely in a role that offers flexibility and career advancement opportunities.

How to Apply

Interested candidates can apply online through the Concentrix careers portal, or submit their resume and a cover letter highlighting relevant experience to [insert application email]. Ensure all applications clearly reference the position “Remote Technical Support Customer Service Representative.”