Job Summary:

Concentrix is seeking a highly motivated and results-driven Account Manager to join our dynamic remote team. In this role, you will serve as the primary point of contact for key clients, ensuring the delivery of exceptional service, driving client satisfaction, and supporting business growth. The ideal candidate thrives in a fast-paced, remote work environment, possesses strong relationship-building skills, and is committed to delivering strategic solutions that align with client objectives.

Key Responsibilities:

• Serve as the main point of contact for assigned client accounts, managing day-to-day communications and ensuring client satisfaction.

• Build and maintain strong, long-term client relationships by understanding business needs and providing effective solutions.

• Develop account plans, track key performance indicators (KPIs), and report on account performance to clients and internal stakeholders.

• Collaborate with cross-functional teams including sales, operations, and service delivery to ensure seamless execution of client initiatives.

• Identify opportunities for account growth, upselling, and cross-selling additional services or products.

• Handle client escalations and proactively resolve issues, maintaining a high level of client trust.

• Maintain accurate account records, documentation, and communication logs in CRM systems.

• Stay updated on industry trends, competitor activities, and client business developments to provide strategic guidance.

Required Skills and Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.

• Proven experience in account management, client services, or related roles, preferably in a remote or digital environment.

• Strong interpersonal and relationship-building skills with excellent verbal and written communication.

• Demonstrated ability to manage multiple accounts and projects simultaneously.

• Analytical mindset with the ability to interpret data and provide actionable insights.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools (Salesforce, HubSpot, or equivalent).

• Strong problem-solving skills and a proactive approach to resolving client challenges.

Experience:

• Minimum of 3–5 years of experience in account management, client relationship management, or business development.

• Experience working with remote teams and virtual collaboration tools is highly preferred.

• Background in B2B or technology services industries is an advantage.

Working Hours:

• Full-time, remote position with standard business hours (flexibility may be required based on client time zones).

• Ability to attend virtual meetings and collaborate with global teams.

Knowledge, Skills, and Abilities:

• Exceptional communication, negotiation, and presentation skills.

• Ability to prioritize tasks effectively and manage competing deadlines.

• Strong organizational and planning abilities.

• Ability to work independently and as part of a remote, cross-functional team.

• Customer-focused mindset with a commitment to delivering high-quality service.

Benefits:

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance coverage.

• Paid time off (PTO) and holiday leave.

• Opportunities for professional development and career growth.

• Flexible remote work environment and supportive team culture.

Why Join Concentrix:

Concentrix is a global leader in business services and customer experience management. Joining our team means becoming part of a company that values innovation, diversity, and collaboration. You will work with talented professionals across the globe and have access to growth opportunities, continuous learning, and a dynamic, inclusive workplace culture.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their experience and qualifications through our Concentrix Careers Portal or via email to us with the subject line “Account Manager – Remote Application.”