Job Summary

Concentrix is seeking a highly motivated and skilled Remote Technical Support Representative to join our dynamic global team. This role focuses on providing exceptional technical assistance and troubleshooting support to customers via phone, email, and chat during night shift hours. The ideal candidate will have a strong understanding of technology, excellent problem-solving abilities, and a passion for delivering world-class customer experiences. This is a fully remote position, allowing you to work from the comfort of your home while contributing to the success of a leading customer experience solutions company.

Key Responsibilities

• Provide first-level technical support to customers, resolving hardware, software, and network-related issues efficiently.

• Respond promptly to incoming inquiries via phone, chat, or email, ensuring timely resolution and follow-up.

• Document and track all customer interactions, issues, and resolutions in the company’s support system.

• Collaborate with internal teams to escalate complex technical issues and ensure quick resolution.

• Guide customers through troubleshooting steps in a clear, professional, and patient manner.

• Stay updated with product knowledge, company policies, and industry best practices to provide accurate solutions.

• Maintain high customer satisfaction ratings while adhering to performance metrics and service level agreements (SLAs).

Required Skills and Qualifications

• High school diploma or equivalent; bachelor’s degree in IT, Computer Science, or related field is a plus.

• Strong technical knowledge of computers, software applications, and networking concepts.

• Excellent verbal and written communication skills in English.

• Proven ability to troubleshoot technical problems efficiently.

• Familiarity with remote desktop tools, ticketing systems, and CRM software.

• Strong analytical and problem-solving skills.

• Ability to work independently in a remote environment while maintaining accountability.

Experience

• Minimum 1–2 years of experience in technical support, IT helpdesk, or customer service roles.

• Experience with remote support tools and working in a night shift or flexible schedule environment is highly desirable.

Working Hours

• Night shift schedule (specific timings may vary; flexible hours may be required based on business needs).

• Full-time remote position, working 40 hours per week with potential overtime during peak periods.

Knowledge, Skills, and Abilities

• Strong multitasking abilities and attention to detail.

• Ability to adapt to new technologies and quickly learn new software.

• Exceptional interpersonal skills and patience when dealing with diverse customer issues.

• Strong organizational skills and ability to prioritize tasks effectively.

• Ability to maintain confidentiality and handle sensitive information responsibly.

Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Career growth opportunities with global exposure.

• Work-from-home convenience with company-provided resources.

• Training and development programs to enhance technical and soft skills.

Why Join Concentrix

Concentrix is a global leader in customer experience solutions, committed to innovation, diversity, and employee development. Joining our team means becoming part of a supportive work culture that values your contributions and invests in your growth. We empower our employees to thrive, offering opportunities to advance within the company and make a real impact on the customer experience.

How to Apply

Interested candidates are encouraged to submit their resume and cover letter via the Concentrix Careers portal or through the official job posting link. Shortlisted applicants will be contacted for an initial screening and technical assessment. Make sure to highlight relevant technical experience and availability for night shift work.