Job Summary

Emirates Airlines is seeking a dynamic and customer-focused Customer Service Assistant for our Ticketing Office. In this role, you will be the face of Emirates, providing exceptional service to our passengers and ensuring smooth ticketing operations. You will assist customers with booking, ticket issuance, modifications, and inquiries, while maintaining the highest standards of professionalism and hospitality. This role is ideal for individuals who thrive in a fast-paced environment, have excellent communication skills, and are passionate about delivering world-class customer service.

Key Responsibilities

• Welcome and assist customers at the ticketing counter, ensuring a positive and professional experience.

• Handle ticket bookings, changes, cancellations, and refunds accurately using Emirates’ reservation system.

• Provide timely and accurate information regarding flight schedules, fares, and services.

• Resolve customer complaints and queries efficiently, escalating issues when necessary.

• Maintain records of transactions and customer interactions in accordance with company policies.

• Collaborate with colleagues to achieve departmental goals and ensure smooth workflow.

• Stay updated on Emirates’ promotions, policies, and industry standards to provide accurate guidance.

Required Skills and Qualifications

• High school diploma or equivalent; a Bachelor’s degree in Hospitality, Tourism, or related field is preferred.

• Excellent communication skills in English (both written and verbal); knowledge of additional languages is an advantage.

• Strong interpersonal skills with a friendly, approachable demeanor.

• Basic computer skills and proficiency with reservation or ticketing systems.

• Attention to detail and ability to work under pressure in a fast-paced environment.

• Customer-oriented mindset with problem-solving abilities.

Experience

• Prior experience in airline ticketing, travel agency, or customer service is preferred but not mandatory.

• Fresh graduates with strong communication skills and a passion for the aviation industry are encouraged to apply.

Working Hours

• Full-time position, typically involving shift rotations including mornings, evenings, weekends, and public holidays.

• Flexibility to accommodate peak travel periods is required.

Knowledge, Skills, and Abilities

• In-depth understanding of airline ticketing processes and fare rules (preferred).

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Professional appearance and conduct, representing the Emirates brand.

• Ability to remain calm and composed in high-pressure situations.

• Collaborative team player with a positive attitude and strong work ethic.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health insurance and retirement benefits.

• Opportunities for career development and internal promotions.

• Travel privileges with Emirates and partner airlines.

• Inclusive and diverse workplace culture with a global team.

Why Join Emirates Airlines

• Join one of the world’s leading airlines renowned for service excellence.

• Work in a vibrant, multicultural environment with opportunities to learn and grow.

• Be part of a company that values innovation, professionalism, and employee well-being.

• Enjoy exposure to the aviation industry and build a rewarding career with global mobility opportunities.

How to Apply

Interested candidates can apply online through the Emirates Careers Portal https://www.emiratesgroupcareers.com.

• Submit your updated resume highlighting relevant experience and skills.

• Ensure your contact information and language proficiency are clearly mentioned.

• Shortlisted candidates will be contacted for assessments and interviews.