Job Summary

Emirates Airlines is seeking highly motivated and customer-focused Reservation Agents to join our dynamic team in Pakistan. This role is central to delivering a world-class customer experience by assisting our passengers with flight bookings, ticketing, and travel information. The ideal candidate will possess excellent communication skills, attention to detail, and a passion for aviation and travel. This is a fantastic opportunity to be part of a globally recognized airline renowned for excellence and innovation in aviation services.

Key Responsibilities

• Handle inbound and outbound passenger inquiries regarding flight schedules, fares, ticketing, and reservations.

• Accurately process bookings, cancellations, and refunds using Emirates’ reservation system.

• Provide clear and concise travel information, including baggage policies, visa requirements, and travel documentation.

• Maintain up-to-date knowledge of Emirates’ products, promotions, and loyalty programs.

• Resolve customer complaints efficiently and professionally, ensuring a positive travel experience.

• Collaborate with other teams to ensure smooth passenger service and operational efficiency.

• Meet performance targets related to call handling, accuracy, and customer satisfaction.

Required Skills and Qualifications

• Fluency in English is mandatory; proficiency in Urdu and other regional languages is an advantage.

• Excellent verbal and written communication skills.

• Strong interpersonal and customer service skills with a patient and professional demeanor.

• Proficient computer skills and familiarity with reservation or ticketing systems.

• Ability to multitask and work under pressure in a fast-paced environment.

• Strong problem-solving and decision-making capabilities.

Experience

• Prior experience in airline reservations, travel agencies, or customer service is preferred but not mandatory.

• Fresh graduates with exceptional communication and computer skills are encouraged to apply.

Working Hours

• Full-time shifts including weekends and public holidays.

• Flexible shift timings to support 24/7 reservation services.

• Opportunities for night and rotating shifts may be available.

Knowledge, Skills, and Abilities

• In-depth understanding of airline operations and ticketing procedures is advantageous.

• Ability to handle multiple tasks efficiently while maintaining high accuracy.

• Strong attention to detail and organizational skills.

• Adaptable and able to work independently as well as in a team environment.

• Commitment to upholding Emirates’ high standards of customer service.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and life insurance packages.

• Travel privileges and discounts on Emirates flights.

• Professional development opportunities and career progression.

• Dynamic work environment with a globally recognized airline.

Why Join Emirates Airlines?

• Be part of a prestigious global airline with a reputation for excellence.

• Work in a multicultural and inclusive environment that values diversity.

• Gain exposure to cutting-edge airline technology and processes.

• Enhance your career with continuous learning and development opportunities.

• Enjoy rewarding benefits and the chance to make a difference in the lives of travelers worldwide.

How to Apply

Interested candidates can submit their applications online via the Emirates Airlines Careers Portal or send their CV and cover letter to the designated recruitment email. Ensure your application highlights your relevant skills, language proficiency, and experience in customer service or travel-related roles. Shortlisted candidates will be contacted for interviews.