Job Summary

Emirates Airlines is seeking dynamic and enthusiastic Call Center Executives to join our customer service team. This role is ideal for fresh graduates who are passionate about delivering world-class service and creating memorable experiences for our customers. As a Call Center Executive, you will serve as the first point of contact for Emirates Airlines’ passengers, assisting them with inquiries, bookings, and service-related concerns. This role offers excellent exposure to the aviation industry and an opportunity to develop a career in global customer service.

Key Responsibilities

• Handle inbound customer calls and provide prompt, courteous, and professional assistance.

• Respond to customer inquiries regarding flight schedules, ticketing, reservations, and baggage information.

• Assist customers with booking, rescheduling, cancellations, and special requests.

• Identify and resolve customer complaints with empathy and efficiency.

• Maintain accurate records of customer interactions in the CRM system.

• Collaborate with internal teams to provide seamless customer support.

• Continuously improve knowledge of Emirates’ products, services, policies, and procedures.

• Uphold Emirates’ high standards of customer service and company values.

Required Skills and Qualifications

• Fresh graduate (any discipline) with strong academic performance.

• Excellent verbal and written communication skills in English; additional languages are a plus.

• Customer-focused mindset with strong interpersonal skills.

• Ability to multitask, prioritize, and manage time effectively.

• Strong problem-solving and analytical skills.

• Comfortable working with technology, including CRM systems and call center software.

Experience

• No prior professional experience required; internships or volunteer experience in customer service is a plus.

Working Hours

• Full-time shift-based schedule, including weekends and public holidays as per operational requirements.

• Flexibility to work in rotational shifts including mornings, evenings, and night shifts if required.

Knowledge, Skills, and Abilities

• Ability to remain calm and composed under pressure.

• Active listening skills and the ability to empathize with customers.

• Strong attention to detail and accuracy in documentation.

• Adaptability to changing work environments and processes.

• Team-oriented attitude with a willingness to learn and grow.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive training and career development programs.

• Health and wellness benefits, including medical coverage.

• Opportunities for international career progression within Emirates Airlines.

• Employee travel privileges and discounts.

Why Join Emirates Airlines?

• Join one of the world’s leading airlines known for excellence and innovation.

• Work in a vibrant, multicultural environment with a global team.

• Build a rewarding career with ample growth and learning opportunities.

• Be part of a company committed to customer satisfaction and employee development.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter highlighting their interest in customer service and aviation. Applications can be submitted through the official Emirates Airlines careers portal or via the provided recruitment email. Shortlisted candidates will be contacted for interviews and assessments.