Job Summary

Emirates Group is seeking enthusiastic and customer-focused Travel Consultants to join our office staff team. As a Travel Consultant, you will play a vital role in assisting customers with their travel arrangements, offering tailored solutions, and ensuring they enjoy a seamless travel experience with Emirates. This role involves working closely with clients to understand their travel needs, provide professional guidance, and deliver exceptional customer service.

Key Responsibilities

• Handle customer inquiries related to flights, reservations, ticketing, and travel itineraries.

• Provide professional travel advice and recommend appropriate flight options, fares, and services.

• Process bookings, issue tickets, and manage schedule changes or cancellations.

• Maintain accurate customer records in accordance with company policies.

• Deliver prompt and courteous service to ensure customer satisfaction.

• Collaborate with team members to achieve departmental sales and service targets.

• Keep updated with Emirates products, promotions, and industry travel regulations.

• Assist in resolving customer complaints or escalations in a professional manner.

Required Skills and Qualifications

• Bachelor’s degree or equivalent qualification in Travel, Tourism, Business, or related field.

• Strong communication skills in English (verbal and written); knowledge of additional languages is an advantage.

• Proficiency in computer systems and travel booking tools (GDS/Amadeus/Sabre knowledge preferred).

• Strong organizational skills with attention to detail.

• Ability to multitask, prioritize, and work effectively in a fast-paced environment.

• Customer-oriented mindset with excellent interpersonal skills.

Experience

• 0–2 years of experience in travel consulting, airline ticketing, or customer service (fresh graduates are welcome to apply).

• Previous experience in aviation, travel, or hospitality industries will be an added advantage.

Working Hours

• Full-time role with 8-hour shifts, 5 days a week.

• Flexibility to work in rotating shifts, including weekends and public holidays, as required by business needs.

Knowledge, Skills, and Abilities

• Knowledge of airline fare structures, ticketing rules, and travel industry practices.

• Problem-solving ability with a focus on delivering practical solutions.

• High level of cultural awareness and adaptability to work with diverse clients.

• Ability to work independently and as part of a collaborative team.

Benefits

• Competitive salary with performance-based incentives.

• Medical insurance and travel benefits.

• Generous annual leave and staff ticket concessions.

• Training and development opportunities to build a career in aviation and travel services.

• Access to Emirates Group’s exclusive employee programs and discounts.

Why Join Emirates Group?

At Emirates Group, we believe in creating opportunities for growth and success. By joining our team, you will be part of one of the world’s most prestigious aviation and travel companies. You will have the chance to enhance your skills, interact with global customers, and enjoy the stability, recognition, and benefits that come with working for a leading international brand.

How to Apply

Interested candidates are invited to submit their updated resume and cover letter through the Emirates Group careers portal or apply directly via the company’s official website. Shortlisted applicants will be contacted for interviews.