Job Summary:

Amazon Fulfillment is seeking a meticulous and proactive Customer Returns Coordinator to join our dynamic operations team. This role is critical in ensuring seamless management of returned products, maintaining high standards of customer satisfaction, and supporting the efficiency of our supply chain. The ideal candidate will be detail-oriented, organized, and capable of working in a fast-paced environment while managing multiple returns processes effectively.

Key Responsibilities:

• Manage and oversee the end-to-end process of customer returns in the fulfillment center.

• Inspect, process, and record returned items, ensuring accuracy and compliance with company policies.

• Collaborate with internal teams (Operations, Inventory, Quality Assurance) to resolve return-related issues.

• Identify trends in returns to provide actionable insights for process improvements.

• Maintain up-to-date records of all returns using Amazon’s internal systems.

• Communicate with customers and internal stakeholders to resolve discrepancies efficiently.

• Ensure all returned inventory is correctly classified, restocked, or routed for further action.

• Support the team in implementing best practices for return handling and customer satisfaction.

Required Skills and Qualifications:

• Strong organizational and time-management skills.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Excel, Word) and experience with inventory or warehouse management systems.

• Ability to analyze data and identify trends or anomalies.

• Strong problem-solving skills and attention to detail.

• Customer-focused mindset with the ability to handle challenging situations professionally.

Experience:

• Minimum 1–2 years of experience in warehouse operations, logistics, inventory management, or customer returns handling.

• Prior experience in e-commerce or retail operations is preferred.

Working Hours:

• Full-time position, typically Monday to Friday.

• Flexibility to work in shifts, including weekends, depending on operational requirements.

Knowledge, Skills, and Abilities:

• Knowledge of inventory management and returns processes.

• Ability to work in a fast-paced, high-volume environment.

• Strong analytical skills to identify and resolve operational issues.

• Ability to collaborate effectively across departments.

• Adaptability and willingness to embrace Amazon’s continuous improvement culture.

Benefits:

• Competitive salary and performance incentives.

• Health, dental, and vision insurance.

• Retirement savings plan with company contributions.

• Paid time off and holidays.

• Opportunities for professional growth and career advancement within Amazon.

Why Join Amazon Fulfillment:

Joining Amazon Fulfillment means being part of a global leader in logistics and customer service. You will work in a fast-paced, innovative environment with opportunities to learn, grow, and make a real impact on millions of customers worldwide. We value creativity, dedication, and teamwork, ensuring every employee’s contribution is recognized and rewarded.

How to Apply:

Interested candidates can apply directly through Amazon’s careers portal: Amazon Careers
Please submit a detailed resume highlighting relevant experience, skills, and achievements in returns coordination or warehouse operations.