Job Summary

Amazon Pakistan is seeking a highly detail-oriented and proactive Account Health Specialist to join our growing remote team. In this role, you will be responsible for monitoring seller accounts, identifying compliance risks, and providing timely support to ensure adherence to Amazon’s policies. The Account Health Specialist plays a critical role in safeguarding marketplace integrity by resolving issues that may impact account performance, seller trust, and overall customer satisfaction.

Key Responsibilities

• Monitor seller account health metrics and ensure compliance with Amazon’s performance standards.

• Review account performance notifications and proactively resolve issues to prevent suspensions.

• Provide clear guidance and solutions to sellers on policy adherence and best practices.

• Investigate performance-related complaints, ensuring timely and effective resolution.

• Collaborate with internal support teams to handle escalations and complex cases.

• Maintain accurate documentation of account health reviews and actions taken.

• Stay updated on Amazon’s latest policies, compliance requirements, and marketplace changes.

• Deliver professional communication and support via email, chat, and calls when required.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, E-commerce, or a related field.

• Strong analytical and problem-solving skills with keen attention to detail.

• Excellent verbal and written communication skills in English.

• Ability to handle high-pressure situations and manage multiple cases simultaneously.

• Proficiency in using online tools, CRM systems, and Microsoft Office Suite.

• Customer-focused mindset with the ability to build trust and confidence with sellers.

Experience

• Minimum 1–3 years of experience in e-commerce, account management, compliance, or customer support.

• Previous Amazon seller support or account health management experience will be a strong advantage.

Working Hours

• Flexible work-from-home arrangement.

• Standard shift: 8 hours per day, 5 days per week, with occasional weekend or evening shifts based on business needs.

Knowledge, Skills, and Abilities

• In-depth understanding of Amazon’s policies and seller performance metrics.

• Strong organizational skills with the ability to prioritize tasks effectively.

• Quick adaptability to changes in processes, tools, and business requirements.

• High level of integrity and professionalism when handling sensitive account information.

• Ability to work independently as well as collaboratively within a virtual team.

Benefits

• Competitive salary package with performance-based incentives.

• Work-from-home flexibility with no commuting hassles.

• Comprehensive training and continuous skill development.

• Opportunity to work with Amazon’s global teams and cutting-edge marketplace tools.

• Career growth prospects within the Amazon ecosystem.

• Health and wellness support for employees.

Why Join

Joining Amazon Pakistan means becoming part of one of the world’s most innovative companies. As an Account Health Specialist, you will play a pivotal role in maintaining marketplace standards and helping sellers thrive while building a strong career in e-commerce. If you are passionate about compliance, problem-solving, and working in a dynamic digital environment, this is the role for you.

How to Apply

Interested candidates can apply online by submitting their updated CV and a short cover letter outlining their relevant experience. Shortlisted applicants will be contacted for an online assessment and virtual interview.