Job Summary

Careem Operations Pakistan is seeking a highly motivated and detail-oriented Assistant Coordinator to join our Rides team in Gujranwala. This role is pivotal in supporting the operational activities of our ride-hailing services, ensuring smooth coordination between drivers, customers, and internal teams. The ideal candidate will demonstrate strong organizational skills, excellent communication abilities, and a commitment to delivering a superior service experience.

Key Responsibilities

• Assist in the day-to-day coordination of ride operations, including monitoring driver performance and ride requests.

• Act as a primary point of contact for drivers and customers, addressing operational queries and concerns promptly.

• Support the scheduling and allocation of rides to optimize service efficiency.

• Collect and analyze operational data to identify trends, areas for improvement, and opportunities to enhance service quality.

• Collaborate with regional operations and support teams to ensure timely resolution of operational issues.

• Maintain accurate records and reports related to ride operations and driver activity.

• Contribute to driver engagement initiatives and training programs to enhance overall performance.

Required Skills and Qualifications

• Strong organizational and multitasking abilities.

• Excellent verbal and written communication skills in English and Urdu.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and basic data analysis.

• Problem-solving mindset with attention to detail.

• Ability to work in a fast-paced, dynamic environment.

Experience

• Minimum 1–2 years of experience in operations, customer service, logistics, or ride-hailing/transportation sector.

• Experience in coordinating teams or managing operational processes is highly desirable.

Working Hours

• Full-time position with flexible shift options.

• Availability to work weekends or extended hours may be required to support operational needs.

Knowledge, Skills, and Abilities

• Strong interpersonal and negotiation skills.

• Ability to handle multiple tasks efficiently under pressure.

• Knowledge of local transportation regulations and ride-hailing industry practices is a plus.

• Analytical skills to assess operational performance and implement process improvements.

Benefits

• Competitive salary and performance-based incentives.

• Health and wellness benefits.

• Opportunities for career growth and professional development.

• Dynamic work environment with a collaborative team culture.

Why Join Careem Operations Pakistan

Joining Careem means becoming part of a leading technology-driven ride-hailing company that values innovation, teamwork, and personal growth. You will work in a fast-paced environment where your contributions directly impact millions of riders and drivers, with opportunities to grow within a dynamic regional and international network.

How to Apply

Interested candidates are invited to submit their CV along with a cover letter detailing their relevant experience to us with the subject line: “Application for Assistant Coordinator – Gujranwala”. Only shortlisted candidates will be contacted for further assessment.