Job Summary

Careem Pakistan Support is seeking enthusiastic and customer-focused individuals to join our dynamic Work-from-Home Customer Care team. As a Customer Care Representative, you will be the first point of contact for our valued users and partners, assisting with inquiries, resolving issues, and ensuring an exceptional customer experience. This role is ideal for individuals who excel in communication, problem-solving, and thrive in a fast-paced environment while working remotely.

Key Responsibilities

• Respond promptly and professionally to customer queries via phone, email, and chat.

• Provide accurate information regarding Careem services, policies, and procedures.

• Identify customer needs, troubleshoot issues, and offer effective solutions.

• Maintain detailed and organized records of customer interactions in internal systems.

• Escalate complex issues to appropriate departments while ensuring timely follow-up.

• Collaborate with team members and management to improve service quality.

• Uphold Careem’s customer service standards to ensure a positive and professional experience.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English; proficiency in local languages is a plus.

• Strong problem-solving abilities and attention to detail.

• Comfortable using computers, software applications, and CRM systems.

• Ability to handle multiple tasks simultaneously and maintain composure under pressure.

• Customer-centric mindset with empathy and patience.

Experience

• Prior experience in customer service, call centers, or support roles is preferred but not mandatory.

• Fresh graduates and candidates with minimal experience are encouraged to apply.

Working Hours

• Flexible work-from-home schedule.

• Availability for shifts, including weekdays and weekends, may be required.

Knowledge, Skills, and Abilities

• Strong interpersonal and active listening skills.

• Ability to adapt to changing procedures and technologies quickly.

• Basic understanding of online service platforms and mobile applications.

• Commitment to meeting performance metrics and quality standards.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home convenience with flexible schedules.

• Training and professional development opportunities.

• Health and wellness support programs.

• Opportunity to work with a globally recognized brand in the ride-hailing and delivery industry.

Why Join Careem Pakistan Support

• Join a company that values innovation, inclusivity, and customer satisfaction.

• Gain hands-on experience in the fast-growing technology and mobility sector.

• Work in a collaborative environment that encourages growth and learning.

• Be part of a team dedicated to making urban mobility safe, reliable, and seamless.

How to Apply

Interested candidates can apply online through the Careem Pakistan careers portal or submit their resume directly via email to us with the subject line: Customer Care Representative – Work from Home.