Job Summary

BrightConnect Services is looking for highly motivated and customer-focused individuals to join our team as Remote Customer Support Executives. This role involves handling customer queries, resolving issues promptly, and ensuring a positive experience across different communication channels. As a customer-first organization, we value individuals who are empathetic, patient, and professional in their interactions. This is an excellent opportunity for candidates seeking remote work with stability and career growth.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

• Troubleshoot customer issues, escalate complex concerns to senior support teams when necessary.

• Maintain accurate records of customer interactions and transactions using CRM software.

• Provide clear and effective communication to customers regarding products, services, and processes.

• Follow company policies, scripts, and service-level standards to ensure consistent customer service.

• Collaborate with internal teams to address recurring issues and improve the overall customer experience.

• Strive to achieve and exceed individual and team performance targets.

Required Skills and Qualifications

• Strong communication skills in English (both verbal and written).

• Ability to handle multiple queries simultaneously with a calm and professional approach.

• Basic computer literacy and familiarity with CRM tools, MS Office, or Google Workspace.

• Excellent problem-solving and conflict-resolution skills.

• Ability to work independently with minimal supervision.

• High level of patience, empathy, and active listening skills.

Experience

• Minimum of 0–2 years of experience in customer service, call center, or client-facing roles.

• Freshers with excellent communication skills are also encouraged to apply.

Working Hours

• Flexible remote work schedule with both full-time and part-time opportunities.

• Rotational shifts may apply, including weekends, to meet global customer requirements.

Knowledge, Skills, and Abilities

• Knowledge of customer service best practices and call-handling etiquette.

• Ability to quickly learn and adapt to new systems and processes.

• Strong organizational and time management skills.

• A proactive mindset to anticipate customer needs and provide effective solutions.

Benefits

• Competitive salary with performance-based incentives.

• Remote work flexibility – work from the comfort of your home.

• Paid training and onboarding support.

• Health and wellness benefits (as per company policy).

• Opportunities for career advancement within BrightConnect Services.

• Supportive and collaborative work culture.

Why Join

At BrightConnect Services, we believe that our people are the backbone of our success. By joining us, you will become part of a fast-growing company that values innovation, teamwork, and customer satisfaction. Whether you are an experienced professional or just starting your career, we provide the tools, training, and opportunities to help you succeed in a rewarding and stable role.

How to Apply

Interested candidates are invited to apply by sending their updated resume to our recruitment team us with the subject line: “Application – Remote Customer Support Executive”.
Shortlisted candidates will be contacted for an online assessment and virtual interview.