Job Summary

CallLink Support is seeking enthusiastic and customer-focused individuals to join our team as Remote Telecallers. In this role, you will be responsible for making outbound calls and handling inbound inquiries to provide voice-based customer support, promote services, and ensure customer satisfaction. This position is ideal for individuals who are confident speakers, persuasive communicators, and eager to build strong client relationships—all from the comfort of home.

Key Responsibilities

• Handle inbound and outbound calls to address customer inquiries and concerns.

• Provide accurate information about products, services, and company policies.

• Build and maintain positive relationships with clients through effective communication.

• Promote products or services when applicable to achieve sales or performance targets.

• Resolve customer complaints with professionalism and empathy.

• Accurately update customer records in the system after each interaction.

• Collaborate with team members and supervisors to meet individual and team goals.

• Ensure adherence to call quality standards and compliance guidelines.

Required Skills and Qualifications

• Excellent verbal communication skills in English (knowledge of additional regional languages is a plus).

• Strong listening and problem-solving abilities.

• Basic computer proficiency and ability to work with CRM tools.

• Confidence in handling calls, objections, and queries effectively.

• Ability to remain calm and professional under pressure.

• High level of self-motivation, discipline, and responsibility when working remotely.

Experience

• Prior experience in telecalling, telesales, or customer service is preferred but not mandatory.

• Freshers with strong communication skills are encouraged to apply.

Working Hours

• Flexible work-from-home schedule with shifts based on business needs.

• Full-time and part-time opportunities are available.

• Candidates must be willing to work in rotational shifts, including weekends if required.

Knowledge, Skills, and Abilities

• Knowledge of customer service practices and call handling etiquette.

• Familiarity with voice-based communication standards.

• Ability to multitask, prioritize workload, and manage time effectively.

• Persuasive and confident in engaging with diverse customers.

Benefits

• Competitive salary package with performance-based incentives.

• Work-from-home flexibility with no commuting required.

• Training and development programs to enhance communication and sales skills.

• Opportunity to grow within the organization into supervisory or leadership roles.

• Supportive work environment with regular feedback and recognition.

Why Join

At CallLink Support, we value people who bring energy, passion, and a customer-first attitude. By joining us, you become part of a team that thrives on excellence, growth, and collaboration. Whether you are starting your career or looking to advance in customer service, this role offers flexibility, stability, and the opportunity to make a meaningful impact on customer experiences.

How to Apply

Interested candidates can apply by sending their updated resume along with a brief cover letter to us with the subject line “Application – Remote Telecaller.” Shortlisted applicants will be contacted for an online interview.