Job Summary

Fresher Jobs Hub is seeking a motivated and enthusiastic Online Customer Support Representative to join our team for weekend remote work. This role is ideal for individuals looking to gain experience in customer service while working from the comfort of their home. You will serve as the first point of contact for our customers, providing timely, professional, and friendly assistance to ensure a seamless customer experience.

Key Responsibilities

• Respond promptly and courteously to customer inquiries via email, chat, or messaging platforms.

• Resolve customer complaints and issues effectively, ensuring customer satisfaction.

• Provide product and service information to customers accurately.

• Maintain detailed records of customer interactions and transactions.

• Collaborate with internal teams to improve customer service processes.

• Identify recurring issues and provide feedback for process improvements.

• Uphold company standards in communication and professionalism.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving and decision-making abilities.

• Patience, empathy, and a customer-focused mindset.

• Ability to work independently and manage time efficiently.

• Basic computer literacy, including email, chat tools, and MS Office or Google Workspace.

Experience

• No prior experience required; freshers are encouraged to apply.

• Previous customer service experience is a plus but not mandatory.

Working Hours

• Weekend shifts (Saturday & Sunday).

• Flexible hours depending on availability, typically 4–6 hours per day.

Knowledge, Skills, and Abilities

• Ability to handle multiple customer interactions simultaneously.

• Strong attention to detail and organizational skills.

• Ability to remain calm and professional in high-pressure situations.

• Quick learner with a willingness to adapt to new tools and processes.

Benefits

• Work-from-home opportunity with no commuting.

• Flexible weekend schedule.

• Gain valuable experience in customer service and remote work.

• Supportive team environment with training and guidance.

• Opportunity for career growth within Fresher Jobs Hub.

Why Join

Joining Fresher Jobs Hub means becoming part of a dynamic and supportive team where your contributions matter. This role is perfect for students, freshers, or anyone looking for a part-time weekend opportunity to gain professional experience, develop new skills, and earn while working remotely.

How to Apply

Interested candidates can apply by sending their updated resume and a brief cover letter explaining their interest in the role to us. Shortlisted candidates will be contacted for a virtual interview.