Job Summary:

Fresher Jobs Hub is seeking a highly motivated and technically proficient Technical Customer Support Engineer to join our dynamic remote team. This role is perfect for individuals with a passion for technology, problem-solving, and customer satisfaction. You will be responsible for providing technical assistance, troubleshooting complex issues, and ensuring a seamless experience for our clients.

As a Technical Customer Support Engineer, you will act as the bridge between our customers and technical teams, resolving issues efficiently while maintaining high standards of professionalism and empathy.

Key Responsibilities:

• Respond to customer inquiries via chat, email, or phone, providing timely and effective technical support.

• Troubleshoot and resolve hardware, software, and network-related issues.

• Document and track issues, solutions, and customer interactions accurately in the support system.

• Collaborate with engineering and product teams to escalate and resolve complex technical problems.

• Conduct root cause analysis and provide feedback for process improvements.

• Maintain up-to-date knowledge of company products, services, and technology updates.

• Assist in creating user manuals, FAQs, and support documentation.

Required Skills and Qualifications:

• Strong understanding of computer systems, software, and networking concepts.

• Excellent problem-solving and analytical skills.

• Exceptional verbal and written communication skills in English.

• Ability to handle multiple support requests simultaneously with patience and accuracy.

• Basic knowledge of CRM tools and ticketing systems is preferred.

• Familiarity with troubleshooting operating systems (Windows, Mac, Linux) and common software applications.

Experience:

• Freshers are welcome to apply; prior experience in technical support or customer service is a plus.

• Any internships or projects demonstrating technical problem-solving abilities will be considered.

Working Hours:

• Flexible remote working hours.

• Availability for occasional shifts during weekends or evenings may be required based on client requirements.

Knowledge, Skills, and Abilities:

• Strong technical aptitude and eagerness to learn new technologies.

• Ability to think critically and provide effective solutions under pressure.

• Excellent organizational and multitasking skills.

• Strong interpersonal skills with a customer-first mindset.

• Adaptability to work in a fast-paced remote environment.

Benefits:

• Competitive salary and performance-based incentives.

• Work from home with flexible hours.

• Training and mentorship programs to enhance technical and professional skills.

• Opportunity for career growth within the organization.

• Friendly, supportive, and collaborative work culture.

Why Join Fresher Jobs Hub:

At Fresher Jobs Hub, we believe in nurturing talent and providing opportunities for growth. By joining our team as a Technical Customer Support Engineer, you will gain exposure to cutting-edge technologies, work with industry experts, and build a rewarding career in tech support. We value innovation, teamwork, and continuous learning, creating an environment where your skills and contributions are recognized.

How to Apply:

Interested candidates can apply online by submitting their resume and a cover letter highlighting relevant skills and experiences to us. Please use the subject line: Application for Technical Customer Support Engineer – [Your Name].

Applications are reviewed on a rolling basis, so early applications are encouraged.