Job Summary

Fresher Jobs Hub is seeking a detail-oriented and highly motivated Technical Support Analyst to join our IT team. This role is ideal for candidates who are passionate about technology, enjoy solving complex technical issues, and thrive in a fast-paced environment. As a Technical Support Analyst, you will be the first line of support for internal and external stakeholders, providing expert guidance and troubleshooting assistance for a wide range of IT systems, software, and hardware.

Key Responsibilities

• Respond promptly to technical support requests via email, chat, or phone and provide effective solutions.

• Troubleshoot and resolve software, hardware, and network-related issues.

• Install, configure, and maintain computer systems, applications, and peripheral devices.

• Collaborate with IT team members to identify recurring problems and implement long-term solutions.

• Document issues, resolutions, and support requests accurately in the ticketing system.

• Provide guidance and training to end-users on system usage, software features, and IT best practices.

• Assist in system updates, backups, and preventive maintenance to ensure optimal performance.

• Monitor and report on IT system performance, security, and compliance.

Required Skills and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Understanding of network protocols, LAN/WAN, VPNs, and cybersecurity principles.

• Excellent problem-solving and analytical skills.

• Strong communication skills with the ability to explain technical concepts to non-technical users.

• Familiarity with helpdesk ticketing systems and IT asset management is a plus.

Experience

• 0–2 years of experience in technical support, IT helpdesk, or a similar role is acceptable for fresher-level positions.

• Experience with troubleshooting IT issues, configuring systems, or managing networks is an advantage.

Working Hours

• Full-time position, Monday to Friday.

• Flexible work-from-home options may be available depending on operational requirements.

Knowledge, Skills, and Abilities

• Ability to prioritize tasks and manage time efficiently.

• Strong attention to detail and accuracy in troubleshooting and documentation.

• Adaptable to new technologies and quick learner.

• Team player with collaborative mindset and willingness to assist others.

• Ability to maintain confidentiality and adhere to company policies.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive training and professional development opportunities.

• Flexible work arrangements and supportive work environment.

• Health and wellness benefits.

• Opportunities for career growth within the IT department.

Why Join Fresher Jobs Hub

Fresher Jobs Hub is committed to fostering a culture of innovation, collaboration, and continuous learning. We provide an inclusive environment where employees are encouraged to grow their skills, take ownership of their work, and make a tangible impact. As a Technical Support Analyst, you will gain valuable experience in IT operations while contributing to a company that values its people and technology equally.

How to Apply

Interested candidates can apply online by submitting their resume and a cover letter highlighting relevant experience and skills through our official website or via email us. Please include “Technical Support Analyst – IT” in the subject line. Shortlisted candidates will be contacted for interviews.