Job Summary

Fresher Jobs Hub is seeking a motivated and technically proficient Application Support Engineer with a strong focus on customer support to join our dynamic team. This role bridges the gap between technical problem-solving and customer satisfaction, ensuring that our clients receive timely, effective, and empathetic assistance. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent communication skills, and possess the technical expertise to troubleshoot software applications and provide actionable solutions.

Key Responsibilities

• Provide first-line support for application-related issues through email, chat, and phone channels.

• Diagnose and troubleshoot software problems, guiding customers with clear and effective solutions.

• Collaborate closely with development and QA teams to identify, escalate, and resolve technical issues.

• Document incidents, solutions, and known issues in the knowledge base for internal and external use.

• Monitor application performance, report anomalies, and suggest improvements to enhance user experience.

• Assist in application deployment, configuration, and testing as needed.

• Ensure timely follow-ups with customers to maintain high levels of satisfaction.

• Maintain up-to-date knowledge of company products, services, and updates.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

• Strong problem-solving and analytical skills to understand and resolve technical issues effectively.

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Proficiency in Windows and Linux operating systems and familiarity with database systems (e.g., SQL).

• Basic knowledge of software development processes, APIs, and web applications.

• Ability to multitask, prioritize, and manage time efficiently in a remote work environment.

• Customer-focused mindset with patience and professionalism.

Experience

• 0–2 years of experience in application support, customer support, or IT helpdesk roles is acceptable. Fresh graduates with strong technical acumen are encouraged to apply.

• Experience interacting with clients or end-users to resolve technical issues is a plus.

Working Hours

• Full-time role with flexible working hours to accommodate different time zones.

• Occasional shifts may be required to provide timely customer support for critical issues.

Knowledge, Skills, and Abilities

• Strong technical aptitude to quickly learn and adapt to new software applications.

• Analytical thinking and attention to detail in diagnosing and resolving application issues.

• Excellent interpersonal skills to handle customer queries professionally and empathetically.

• Ability to work independently as well as collaboratively within cross-functional teams.

• Knowledge of ITIL practices and ticketing systems (e.g., Jira, Zendesk) is a plus.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility with a supportive virtual team environment.

• Continuous learning opportunities and access to technical training.

• Health and wellness benefits (where applicable).

• Career growth and advancement opportunities within the company.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we are committed to empowering fresh talent and early-career professionals to thrive in a global IT environment. Joining our team means you will gain hands-on experience with cutting-edge applications, work in a collaborative and inclusive culture, and have the opportunity to make a tangible impact on customer satisfaction. We prioritize employee growth, mentorship, and innovation in all our projects.

How to Apply

Interested candidates are encouraged to submit their resume and a brief cover letter outlining their technical skills and customer support experience to us. Please include the subject line: Application Support Engineer – Customer Support Focus.