Job Summary

The Bell Staff plays a pivotal role in creating a positive first impression for our guests aboard the cruise ship. This position involves assisting guests with their luggage, escorting them to their cabins, and ensuring a seamless and welcoming experience throughout their journey. The ideal candidate is courteous, attentive, and able to handle physical tasks efficiently while providing excellent guest service.

Key Responsibilities

• Greet guests warmly upon arrival and departure, offering a friendly and professional demeanor at all times.

• Assist guests with luggage handling, ensuring safe and timely transport to their cabins.

• Escort guests to their cabins, providing information about cabin features, ship amenities, and safety protocols.

• Maintain accurate records of luggage delivered and handled.

• Respond promptly to guest inquiries, requests, and concerns in a courteous manner.

• Collaborate with housekeeping, front desk, and other departments to ensure smooth guest experiences.

• Maintain cleanliness and orderliness of luggage areas, corridors, and guest access points.

• Uphold the ship’s safety, security, and hygiene standards while performing duties.

Required Skills and Qualifications

• High school diploma or equivalent; hospitality or customer service certifications are a plus.

• Excellent interpersonal and communication skills.

• Physical fitness and the ability to lift and carry luggage safely.

• Strong attention to detail and organizational abilities.

• Friendly, approachable, and professional demeanor.

• Ability to work in a multicultural team environment.

• Problem-solving skills and the ability to stay calm under pressure.

Experience

• Prior experience in hospitality, hotel services, cruise lines, or related customer service roles is preferred but not mandatory.

• Experience in handling guest luggage and escorting guests is a plus.

Working Hours

• Full-time position with flexible shifts, including evenings, weekends, and holidays, depending on ship operations.

• Extended hours may be required during peak guest embarkation and disembarkation periods.

Knowledge, Skills, and Abilities

• Knowledge of proper luggage handling and storage techniques.

• Ability to navigate the ship efficiently and assist guests safely.

• Strong customer service orientation and commitment to guest satisfaction.

• Multilingual abilities are advantageous.

• Familiarity with basic safety and emergency procedures aboard a cruise ship.

Benefits

• Competitive salary with tips and incentives.

• Accommodation and meals provided onboard.

• Travel opportunities to international destinations.

• Professional development and training programs.

• Health and wellness support during contract periods.

Why Join

Joining our cruise ship team as Bell Staff offers the opportunity to develop a rewarding career in the hospitality industry while traveling the world. You will gain hands-on experience in guest services, build connections with a multicultural team, and be part of creating memorable experiences for thousands of guests.

How to Apply

Interested candidates can submit their CV and cover letter via our online application portal or email it to us. Please include “Bell Staff Application – [Your Name]” in the subject line. Selected candidates will be contacted for an interview and potential onboard assessment.