Job Summary

OceanGlide Cruises is seeking a meticulous and proactive Travel and Visa Support Agent to join our Cruise Crew Processing Centre. This role is pivotal in ensuring that all crew members’ travel documentation, visas, and related arrangements are processed accurately and efficiently. The ideal candidate will combine exceptional organizational skills with strong interpersonal communication, providing seamless support to crew members and internal teams to facilitate smooth international travel and compliance with immigration regulations.

Key Responsibilities

• Manage end-to-end travel and visa processes for cruise crew, including documentation verification, visa application submissions, and travel arrangements.

• Liaise with embassies, consulates, and travel agencies to expedite visa approvals and resolve issues promptly.

• Maintain accurate records of crew travel itineraries, visa statuses, and related documentation in internal systems.

• Coordinate with HR, operations, and payroll teams to ensure crew members meet all regulatory and company travel requirements.

• Provide timely updates and guidance to crew regarding travel, visa, and compliance requirements.

• Assist in preparing reports on visa processing timelines, delays, and travel compliance metrics.

• Stay informed on global visa regulations, immigration policies, and travel advisories affecting crew mobility.

• Resolve travel disruptions or visa issues swiftly and professionally to minimize operational delays.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.

• Strong understanding of international travel, visa regulations, and immigration compliance.

• Excellent organizational skills and attention to detail.

• Exceptional written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and travel management software.

• Ability to work under pressure and manage multiple tasks simultaneously.

• Customer-focused approach with problem-solving aptitude.

Experience

• Minimum of 2 years of experience in travel coordination, visa processing, or HR support within the maritime, hospitality, or international travel sector.

• Previous experience supporting multinational teams or crew members is a strong advantage.

Working Hours

• Full-time position, Monday to Friday, 9:00 AM – 6:00 PM (may include occasional extended hours to meet urgent travel deadlines).

• Remote or hybrid work options may be considered based on operational requirements.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of global visa processes and travel regulations.

• Strong analytical and administrative skills to manage documentation efficiently.

• Ability to maintain confidentiality and handle sensitive information.

• Adaptable and proactive approach to resolving travel-related challenges.

• Team-oriented mindset with the ability to coordinate across departments.

Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance coverage.

• Paid time off and holiday benefits.

• Professional development and training opportunities.

• Employee assistance programs and wellness initiatives.

Why Join OceanGlide Cruises

Joining OceanGlide Cruises means becoming part of a dynamic global team that values precision, collaboration, and employee growth. You will play a key role in supporting our dedicated crew as they embark on international voyages, ensuring their travel and visa needs are seamlessly managed. This role offers exposure to international operations and the opportunity to develop expertise in maritime crew administration and global travel management.

How to Apply

Interested candidates are invited to submit their CV and a cover letter detailing relevant experience to us with the subject line: “Travel and Visa Support Agent Application – [Your Name]”. Shortlisted candidates will be contacted for an interview.