Job Summary

OceanGlide Cruises, a leading name in luxury maritime travel, is seeking a highly motivated and customer-focused Call Centre Executive to join our dynamic Human Resources team. In this role, you will act as the first point of contact for prospective cruise staff, managing inquiries, coordinating interviews, and ensuring a seamless communication experience. The ideal candidate will combine excellent communication skills with strong organizational abilities to support our recruitment operations effectively.

Key Responsibilities

• Handle inbound and outbound calls from prospective cruise crew members regarding job opportunities, application status, and general inquiries.

• Schedule and coordinate interviews between candidates and hiring managers.

• Maintain accurate records of candidate interactions and follow up promptly on pending queries.

• Collaborate with HR and recruitment teams to provide real-time updates on candidate pipelines.

• Provide exceptional service to ensure a positive experience for all applicants.

• Assist in generating reports and tracking recruitment metrics to support HR decision-making.

• Resolve candidate concerns professionally and escalate issues when necessary.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English; additional languages are a plus.

• Strong interpersonal skills with a customer-oriented mindset.

• Proficiency in MS Office (Word, Excel, Outlook) and basic CRM tools.

• Ability to manage multiple tasks and prioritize responsibilities effectively.

• Attention to detail and high level of accuracy in documentation.

Experience

• Prior experience in a call center, recruitment, or customer service environment is preferred (1–3 years).

• Experience in scheduling interviews or coordinating recruitment processes is an advantage.

• Familiarity with maritime or hospitality industry recruitment is a plus but not required.

Working Hours

• Full-time role with flexible shifts to accommodate candidate time zones and business needs.

• Standard office hours, with occasional extended hours during peak recruitment periods.

Knowledge, Skills, and Abilities

• Strong organizational and time management skills.

• Ability to remain calm under pressure and handle difficult conversations professionally.

• Team-oriented mindset with the ability to collaborate across departments.

• Problem-solving skills and adaptability in a fast-paced environment.

• High level of discretion and confidentiality in handling candidate data.

Benefits

• Competitive salary with performance-based incentives.

• Health and wellness benefits including medical insurance.

• Opportunities for professional development and career growth within OceanGlide Cruises.

• Supportive and inclusive work environment with a global team.

Why Join OceanGlide Cruises

Joining OceanGlide Cruises means becoming part of a world-class maritime organization recognized for excellence, innovation, and employee satisfaction. You will play a pivotal role in shaping the careers of our cruise staff while gaining valuable experience in HR and recruitment within the travel and hospitality industry. Be part of a team that values collaboration, growth, and delivering exceptional service.

How to Apply

Interested candidates are invited to submit their resume and a cover letter highlighting relevant experience to us with the subject line: “Call Centre Executive Application – [Your Name].” Shortlisted candidates will be contacted for an initial phone interview.