Job Summary

ConnectVoice Support is seeking highly motivated and customer-focused individuals to join our dynamic inbound call centre team. As a Call Centre Agent, you will be the first point of contact for our clients’ customers, providing exceptional service, resolving inquiries, and ensuring a seamless customer experience. This role is ideal for proactive individuals with excellent communication skills who thrive in a fast-paced, collaborative environment.

Key Responsibilities

• Handle inbound customer calls promptly and professionally.

• Listen actively to customer inquiries and provide accurate information regarding products, services, and policies.

• Resolve customer issues efficiently while maintaining a positive attitude.

• Document all customer interactions accurately in the CRM system.

• Escalate complex or unresolved issues to supervisors as needed.

• Maintain knowledge of company products, services, promotions, and policies.

• Contribute to team goals and participate in regular training sessions to improve performance.

• Ensure adherence to quality standards and company guidelines in all interactions.

Required Skills and Qualifications

• High school diploma or equivalent; additional education is a plus.

• Excellent verbal and written communication skills in English.

• Strong interpersonal and problem-solving abilities.

• Ability to work under pressure and handle high call volumes.

• Basic computer skills and familiarity with CRM or call centre software.

• Positive attitude, patience, and empathy towards customers.

Experience

• Previous experience in a customer service or call centre environment is preferred but not mandatory.

• Experience in handling inbound calls, support tickets, or client queries is advantageous.

Working Hours

• Full-time position with flexible shift options to cover weekdays, weekends, and public holidays as required.

• Standard shifts range from 8–10 hours per day, depending on operational needs.

Knowledge, Skills, and Abilities

• Strong listening skills and attention to detail.

• Ability to multitask and manage time efficiently.

• Adaptability to different customer personalities and situations.

• Team player with a commitment to achieving team and individual targets.

• Capability to work independently while following company procedures.

Benefits

• Competitive salary with performance-based incentives.

• Health and wellness programs.

• Professional development and training opportunities.

• Friendly and inclusive work environment.

• Opportunities for career advancement within the company.

Why Join ConnectVoice Support

• Join a leading customer service provider that values excellence and innovation.

• Be part of a supportive, growth-oriented team.

• Gain exposure to professional development programs and career advancement opportunities.

• Make a real impact by enhancing customer experiences every day.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and experience to us with the subject line: “Call Centre Agent – Inbound Application”. Only shortlisted candidates will be contacted for further selection processes.