Job Summary:

Fresher Job is seeking enthusiastic and customer-oriented Part-Time Customer Support Executives to join our dynamic team. This role is ideal for individuals looking to gain professional experience in customer service while enjoying flexible working hours. The Customer Support Executive will be responsible for providing timely, accurate, and courteous assistance to our customers via phone, chat, and email, ensuring a positive experience and fostering strong relationships.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.

• Address customer complaints, questions, and feedback professionally and efficiently.

• Provide accurate information regarding products, services, and company policies.

• Document customer interactions and maintain updated records in the company database.

• Collaborate with internal teams to resolve issues and improve customer experience.

• Meet or exceed performance targets related to response time, resolution rate, and customer satisfaction.

• Continuously identify areas for process improvement and suggest practical solutions.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.

• Basic computer literacy and proficiency with Microsoft Office (Word, Excel, Outlook).

• Strong interpersonal and problem-solving abilities.

• Ability to remain patient and professional under pressure.

• Quick learner with the ability to adapt to new systems and procedures.

Experience:

• Freshers are welcome to apply; prior customer service experience is an advantage but not mandatory.

• Experience with CRM tools or call center software is a plus.

Working Hours:

• Part-time, flexible shifts available.

• Candidates must be able to work a minimum of 4–6 hours per day.

• Weekend and evening shifts may be required depending on operational needs.

Knowledge, Skills, and Abilities:

• Strong attention to detail and accuracy.

• Ability to handle multiple tasks simultaneously while maintaining quality service.

• Empathy and active listening skills to understand and resolve customer concerns.

• Team-oriented mindset with the ability to collaborate effectively.

Benefits:

• Competitive part-time compensation with performance incentives.

• Flexible working hours to accommodate personal schedules.

• Opportunity to work remotely from home.

• Training and skill development programs to enhance career growth.

• Supportive and inclusive work environment.

Why Join Us:

• Join a growing company that values fresh talent and innovative ideas.

• Gain hands-on experience in customer support and build a strong foundation for your career.

• Flexible schedules make it ideal for students, homemakers, or anyone seeking part-time work.

• Be part of a team that encourages learning, growth, and recognition.

How to Apply:

Interested candidates can apply by submitting their updated resume to us. Shortlisted candidates will be contacted for a quick virtual interview, and training will be provided to selected candidates.