Job Summary

Fresher Job is seeking enthusiastic and motivated individuals to join our customer support team as Call Center Support Executives. This role is ideal for candidates who are looking to start their careers in customer service while working in a flexible environment with either morning or evening shifts. You will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. This is a remote-friendly opportunity suitable for candidates seeking work-life balance and career growth in the customer service domain.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Respond promptly to customer inquiries via phone, email, or chat.

• Identify and resolve customer issues effectively while maintaining high satisfaction levels.

• Maintain accurate records of customer interactions and transactions in company systems.

• Escalate complex or unresolved issues to the appropriate department.

• Provide product and service information to customers clearly and concisely.

• Adhere to company policies, guidelines, and quality standards in all communications.

• Continuously improve performance through feedback, coaching, and self-learning.

Required Skills and Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.

• Excellent verbal and written communication skills in English.

• Basic computer literacy and familiarity with MS Office or CRM software.

• Strong problem-solving skills and attention to detail.

• Friendly, patient, and empathetic personality with a customer-first mindset.

• Ability to multitask and manage time effectively in a fast-paced environment.

Experience

• Freshers are welcome to apply.

• Prior experience in customer service, call centers, or helpdesk support is a plus but not mandatory.

Working Hours

• Morning shift: 8:00 AM – 2:00 PM

• Evening shift: 3:00 PM – 9:00 PM

• Flexible schedules may be available based on operational needs.

Knowledge, Skills, and Abilities

• Strong listening and comprehension skills.

• Ability to handle difficult or irate customers professionally.

• Quick learner with adaptability to new processes and technologies.

• Team-oriented with excellent interpersonal skills.

• Strong organizational skills and the ability to prioritize tasks effectively.

Benefits

• Competitive salary with performance incentives.

• Flexible work schedule (morning or evening shifts).

• Training and career development opportunities.

• Friendly and supportive work environment.

• Remote work options available depending on eligibility.

Why Join Fresher Job

• Work for a growing company that values employee growth and development.

• Gain hands-on experience in customer support and communication skills.

• Be part of a dynamic team that fosters innovation, learning, and career advancement.

• Opportunities to progress into senior roles within the customer service and operations departments.

How to Apply

Interested candidates can apply by sending their updated resume along with a brief cover letter highlighting relevant skills and preferred shift to us. Shortlisted candidates will be contacted for a virtual interview.