Job Summary

Fresher Job is seeking a professional, enthusiastic, and customer-focused Hotel Receptionist to join our dynamic hospitality team in Singapore. The ideal candidate will be the first point of contact for guests, providing a warm welcome, assisting with check-in and check-out procedures, and ensuring every guest experiences exceptional service. This role is perfect for individuals passionate about hospitality, with excellent communication skills, a polished demeanor, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Greet and welcome guests warmly upon arrival, providing exceptional customer service.

• Manage guest check-ins and check-outs efficiently, ensuring all procedures are accurate.

• Handle room reservations, cancellations, and modifications through the hotel management system.

• Respond promptly to guest inquiries, requests, and complaints in a professional manner.

• Maintain accurate records of guest accounts, billing, and payments.

• Coordinate with housekeeping, concierge, and other hotel departments to ensure seamless guest experiences.

• Provide information about hotel services, facilities, local attractions, and travel arrangements.

• Ensure the reception area is clean, organized, and reflects the hotel’s high standards.

• Handle telephone calls, emails, and other correspondence professionally and efficiently.

• Assist in administrative tasks, including daily reports, guest feedback collection, and inventory management.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in Hospitality, Tourism, or related field is a plus.

• Excellent verbal and written communication skills in English; proficiency in additional languages is advantageous.

• Strong interpersonal skills with a friendly, approachable demeanor.

• Proficiency in Microsoft Office and hotel management software.

• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.

• Attention to detail, professionalism, and a guest-centric mindset.

Experience

• Previous experience in a hotel reception or front desk role is preferred but not mandatory.

• Experience in customer service, hospitality, or tourism-related roles will be an advantage.

Working Hours

• Full-time role with flexible shift schedules, including mornings, evenings, weekends, and public holidays.

• Rotational shifts may apply to ensure 24/7 reception coverage.

Knowledge, Skills, and Abilities

• Knowledge of hotel operations, guest services, and hospitality best practices.

• Strong organizational skills and ability to maintain accurate records.

• Conflict resolution skills with a calm and professional approach to guest complaints.

• Ability to adapt quickly to changing situations and work effectively as part of a team.

• Cultural sensitivity and awareness when dealing with diverse international guests.

Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and career advancement within the hospitality industry.

• Comprehensive training programs to enhance skills and knowledge.

• Staff discounts on hotel services and partner establishments.

• Work in a supportive and dynamic team environment.

Why Join

Joining Fresher Job means becoming part of a respected hospitality brand committed to delivering exceptional guest experiences. You will gain hands-on experience in a professional hotel environment, develop valuable industry skills, and work with a diverse team dedicated to excellence. This role offers career growth opportunities and the chance to make a tangible impact on guest satisfaction.

How to Apply

Interested candidates are invited to submit their updated CV and a cover letter highlighting relevant experience and skills. Applications can be sent via email to us or applied directly through our website. Shortlisted candidates will be contacted for interviews.