Job Summary

Fresher Job is seeking enthusiastic and motivated Telecallers to join our dynamic BPO team in Singapore. This role is ideal for candidates looking to build a career in customer engagement, sales, and call center operations. As a Telecaller, you will be the first point of contact for our clients, representing the company professionally while delivering exceptional service and driving business growth.

Key Responsibilities

• Make outbound calls to potential clients and existing customers to promote products or services.

• Respond to inbound calls and inquiries professionally and efficiently.

• Maintain accurate and up-to-date records of customer interactions in the CRM system.

• Achieve individual and team sales targets or lead generation goals.

• Resolve customer issues and escalate complex problems to the appropriate department.

• Provide feedback on customer trends and suggest improvements to enhance service quality.

• Follow company policies, procedures, and guidelines to maintain service excellence.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal and persuasion skills to effectively engage clients.

• Basic computer skills, including familiarity with MS Office and CRM software.

• Ability to multitask and manage time efficiently in a fast-paced environment.

• Positive attitude, professional demeanor, and strong work ethic.

Experience

• Freshers are welcome to apply.

• Previous experience in a call center, telecalling, or sales role is an advantage but not mandatory.

Working Hours

• Full-time position with flexible shifts.

• Shifts may include evenings, weekends, and holidays depending on client requirements.

Knowledge, Skills, and Abilities

• Strong listening and comprehension abilities to understand customer requirements.

• Quick learning ability to grasp product knowledge and process updates.

• Problem-solving skills to handle customer objections and queries effectively.

• Team player with the ability to work collaboratively in a multicultural environment.

Benefits

• Competitive salary with performance-based incentives.

• Opportunity to work with a leading BPO company in Singapore.

• Training and skill development programs for career growth.

• Supportive work environment and recognition of achievements.

• Flexible working hours and shift allowances.

Why Join Us

• Launch your career in the international BPO and call center industry.

• Gain hands-on experience with global clients and enhance professional skills.

• Opportunity for career progression within the company.

• Work in a supportive, diverse, and inclusive environment that values your contribution.

How to Apply

Interested candidates are encouraged to submit their resume along with a cover letter highlighting their communication skills and motivation for the role. Applications can be sent to us. Shortlisted candidates will be contacted for an interview.