Job Summary

Mediclinic is seeking a highly skilled and experienced Senior Hospital Case Manager to join our Patient Care Coordination team. The ideal candidate will play a pivotal role in managing patient care plans, coordinating interdisciplinary healthcare services, and ensuring the delivery of exceptional, patient-centered care. This role requires strong clinical expertise, outstanding organizational skills, and the ability to navigate complex healthcare environments while maintaining compliance with regulatory standards.

Key Responsibilities

• Lead and manage the coordination of patient care across multiple departments, ensuring seamless transitions and optimal outcomes.

• Conduct comprehensive patient assessments, identifying healthcare needs, potential risks, and appropriate interventions.

• Develop, implement, and monitor individualized care plans in collaboration with physicians, nurses, and allied health professionals.

• Serve as the primary liaison between patients, families, and healthcare providers, offering guidance, education, and support.

• Oversee case management documentation, ensuring accuracy, compliance, and timely updates in electronic health records (EHR).

• Monitor patient progress, evaluating outcomes, and recommending adjustments to care plans as needed.

• Facilitate communication with insurance providers, ensuring authorization and coverage for necessary treatments and services.

• Mentor and provide guidance to junior case managers and clinical staff, fostering a collaborative team environment.

Required Skills and Qualifications

• Registered Nurse (RN) or equivalent clinical qualification; additional certification in case management (CCM, ACM, or equivalent) preferred.

• In-depth knowledge of hospital operations, clinical pathways, and patient care protocols.

• Exceptional organizational and time-management skills with the ability to prioritize complex cases.

• Excellent interpersonal, communication, and negotiation skills.

• Strong analytical and problem-solving abilities to assess patient needs and determine appropriate interventions.

• Proficiency with electronic health record (EHR) systems and case management software.

Experience

• Minimum 5–7 years of clinical experience in hospital or acute care settings.

• Proven experience in case management, patient care coordination, or care planning roles.

• Demonstrated ability to work effectively in multidisciplinary teams and manage high patient volumes.

Working Hours

• Full-time position.

• Flexible schedule may be required to meet patient needs, including occasional evening or weekend coverage.

Knowledge, Skills, and Abilities

• Strong knowledge of healthcare regulations, patient rights, and ethical standards.

• Ability to assess, plan, implement, and evaluate patient care effectively.

• Excellent critical thinking, decision-making, and conflict resolution skills.

• Capacity to work under pressure while maintaining high-quality care standards.

• Ability to educate patients and families on treatment plans, medication, and post-discharge care.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive healthcare coverage, including medical, dental, and vision benefits.

• Professional development opportunities and continuing education support.

• Employee wellness programs and work-life balance initiatives.

• Retirement savings plans and additional employee benefits.

Why Join Mediclinic

At Mediclinic, we prioritize patient-centered care and strive for excellence in healthcare delivery. Joining our team means becoming part of a supportive, innovative, and collaborative environment where your expertise is valued, and your professional growth is encouraged. Make a meaningful impact on patients’ lives while advancing your career with a respected healthcare leader.

How to Apply

Interested candidates are invited to submit their resume/CV and cover letter via our official careers portal or email to us. Please include “Senior Hospital Case Manager – Patient Care Coordination” in the subject line. Only shortlisted candidates will be contacted for further assessment.