Job Summary

Mediclinic is seeking a highly skilled and experienced Human Resource Operations Manager to lead and oversee our HR operations, with a specific focus on staffing, talent acquisition, and compliance management. The ideal candidate will ensure that our workforce processes are efficient, legally compliant, and aligned with the organization’s strategic goals. This role requires strong leadership, exceptional communication skills, and a deep understanding of labor laws, HR policies, and operational best practices.

As the HR Operations Manager, you will be responsible for managing recruitment cycles, overseeing employee onboarding, monitoring compliance with regulatory requirements, and implementing HR initiatives that enhance workforce performance and engagement. This is a critical role in maintaining a high-performing and compliant workforce within Mediclinic.

Key Responsibilities

• Lead and manage end-to-end HR operations, including recruitment, onboarding, employee lifecycle management, and offboarding.

• Oversee staffing processes to ensure the organization attracts, hires, and retains top talent.

• Ensure compliance with labor laws, company policies, and regulatory requirements across all HR processes.

• Develop and implement HR strategies, policies, and procedures that align with organizational objectives.

• Collaborate with department heads to forecast staffing needs and manage workforce planning.

• Monitor HR metrics and prepare reports on workforce trends, turnover, and compliance.

• Manage HR teams and ensure performance standards are met through coaching and mentoring.

• Serve as a point of escalation for employee relations issues, ensuring fair and consistent resolution.

• Support organizational change initiatives by advising leadership on HR best practices.

• Continuously identify opportunities for process improvements within HR operations.

Required Skills and Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).

• Proven experience in HR operations management, preferably in healthcare or large-scale organizations.

• In-depth knowledge of labor laws, HR policies, and compliance standards.

• Strong leadership and team management abilities.

• Excellent communication, negotiation, and interpersonal skills.

• Proficiency in HR software, applicant tracking systems, and Microsoft Office Suite.

• Ability to analyze data, generate reports, and make informed operational decisions.

Experience

• Minimum of 7–10 years of experience in human resources, with at least 3–5 years in an HR managerial or operations leadership role.

• Hands-on experience in staffing management, compliance oversight, and HR policy implementation.

• Experience in healthcare HR operations or a similarly regulated environment is highly desirable.

Working Hours

• Full-time position

• Standard working hours: Monday to Friday, 8:00 AM – 5:00 PM

• Flexibility required for urgent HR matters, recruitment drives, or compliance audits.

Knowledge, Skills, and Abilities

• Strong organizational and project management skills with a keen eye for detail.

• Ability to maintain confidentiality and exercise discretion in handling sensitive information.

• Strategic thinker with problem-solving and decision-making capabilities.

• High emotional intelligence and the ability to work in a diverse, multi-disciplinary environment.

• Ability to coach, mentor, and motivate HR team members to achieve operational excellence.

Benefits

• Competitive salary and performance-based incentives

• Health, dental, and life insurance coverage

• Retirement and savings plans

• Professional development and training programs

• Opportunities for career advancement within a leading healthcare organization

• Supportive and inclusive work culture

Why Join Mediclinic?

Mediclinic is a leading healthcare provider committed to delivering world-class patient care while fostering a supportive and engaging work environment for our employees. Joining Mediclinic means being part of a dynamic organization that values innovation, professional growth, and a collaborative workplace culture. This role offers the chance to make a meaningful impact on HR operations while contributing to the overall success of our healthcare teams.

How to Apply

Interested candidates are invited to submit their resume and cover letter via the Mediclinic careers portal or the official email provided in the vacancy listing. Please ensure your application highlights your experience in HR operations, staffing management, and compliance oversight. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.