Job Summary

Fresher Job is seeking a motivated and tech-savvy Customer Support Representative to join our rapidly growing AI company. This role is perfect for candidates who are passionate about technology, AI innovations, and delivering exceptional customer experiences. As a Customer Support Representative, you will act as the first point of contact for our users, providing prompt, professional, and accurate assistance via multiple communication channels.

Your contribution will directly impact customer satisfaction, user retention, and the overall growth of our AI products in a competitive market. This is a fantastic opportunity for individuals looking to start or advance their careers in the AI and technology sector.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and support tickets.

• Troubleshoot user issues and provide clear guidance on AI platform features and functionality.

• Document and escalate technical problems to internal teams while ensuring timely follow-up with customers.

• Maintain accurate records of customer interactions and feedback in the CRM system.

• Collaborate with product and development teams to suggest improvements based on customer insights.

• Assist in creating knowledge base articles, FAQs, and tutorials to enhance self-service support.

• Ensure a positive customer experience, addressing concerns with empathy and efficiency.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities and attention to detail.

• Basic understanding of AI concepts and willingness to learn new technologies.

• Ability to handle multiple tasks and prioritize efficiently in a fast-paced environment.

• Familiarity with customer support tools, CRM systems, or ticketing software is a plus.

• Strong interpersonal skills and a customer-first mindset.

Experience

• Freshers are welcome to apply.

• Previous experience in customer support, technical support, or related roles is an advantage but not required.

Working Hours

• Flexible work hours, with potential shifts to cover global time zones.

• Full-time remote position.

Knowledge, Skills, and Abilities

• Quick learner with a proactive approach to solving problems.

• Ability to remain calm under pressure and handle challenging customer interactions professionally.

• Analytical mindset to identify trends in customer issues and suggest improvements.

• Strong teamwork and collaboration skills, even in a remote environment.

Benefits

• Competitive salary and performance-based incentives.

• Fully remote work with flexible scheduling.

• Training and career development opportunities in AI and technology support.

• Exposure to cutting-edge AI products and innovative projects.

• Collaborative and supportive work environment.

Why Join Us

Joining Fresher Job’s AI support team means being part of a forward-thinking, innovative company that values its employees and encourages growth. You will gain hands-on experience in AI technologies, develop professional skills in a dynamic environment, and play a vital role in shaping the customer experience of emerging AI solutions.

How to Apply

Interested candidates should submit their resume and a brief cover letter highlighting their interest in AI and customer support to us. Shortlisted candidates will be contacted for an interview promptly.