Job Summary

Fresher Job is seeking a dedicated and empathetic Healthcare Customer Support Executive to join our growing team. This is a part-time, flexible role ideal for individuals who are passionate about helping patients and clients navigate healthcare services. The successful candidate will act as the first point of contact for healthcare inquiries, providing accurate information, resolving issues, and ensuring a seamless experience for clients. This role allows you to work remotely, offering the flexibility to manage your schedule while contributing to a meaningful service.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat with a professional and compassionate approach.

• Assist patients in understanding healthcare plans, services, and procedures.

• Handle appointment scheduling, follow-ups, and general administrative tasks related to customer support.

• Document interactions and maintain accurate records of customer queries and resolutions.

• Escalate complex issues to appropriate internal teams while ensuring timely follow-up.

• Identify opportunities to improve customer experience and provide feedback to management.

• Maintain confidentiality of patient information in compliance with healthcare regulations.

Required Skills and Qualifications

• High school diploma or equivalent; a bachelor’s degree in healthcare, administration, or a related field is a plus.

• Excellent verbal and written communication skills in English.

• Strong interpersonal and problem-solving skills.

• Ability to work independently with minimal supervision.

• Proficiency in basic computer applications and CRM tools.

• Empathy, patience, and a professional demeanor when dealing with sensitive situations.

Experience

• Prior experience in customer service or healthcare support is advantageous but not mandatory.

• Freshers with a keen interest in healthcare and customer service are encouraged to apply.

Working Hours

• Part-time, flexible schedule.

• Morning, evening, and weekend shifts may be available.

• Remote work from home, enabling work-life balance.

Knowledge, Skills, and Abilities

• Understanding of healthcare terminology and processes is a plus.

• Ability to multitask and manage time efficiently.

• Strong attention to detail and organizational skills.

• Capability to handle confidential information responsibly.

• Positive attitude with a willingness to learn and grow within the role.

Benefits

• Flexible working hours and remote work option.

• Opportunity to gain experience in the healthcare industry.

• Training and support provided to enhance your skills.

• Friendly and inclusive work environment.

• Competitive hourly compensation.

Why Join Us

• Be part of a team that makes a real difference in people’s healthcare experiences.

• Flexible work that fits your lifestyle.

• Exposure to the growing healthcare support sector with potential career growth.

• Opportunity to develop both professional and personal skills in a supportive environment.

How to Apply

Interested candidates can apply by submitting their resume along with a brief cover letter highlighting their interest and relevant skills. Please email your application to us with the subject line: “Application – Healthcare Customer Support Executive”.