Job Summary
Fresher Job is seeking highly motivated and customer-focused individuals to join our Retail Customer Support team. As a Retail Customer Support Associate, you will be the first point of contact for our valued customers, providing exceptional service, resolving inquiries, and ensuring a seamless shopping experience. This role is ideal for candidates who are enthusiastic, detail-oriented, and enjoy helping people, with flexible options for morning or evening shifts.
Key Responsibilities
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Respond promptly and professionally to customer inquiries via phone, email, and chat.
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Assist customers with product questions, order placement, returns, and exchanges.
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Troubleshoot and resolve customer issues in a timely manner while maintaining high satisfaction levels.
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Maintain accurate records of customer interactions and transactions.
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Collaborate with team members and other departments to enhance customer service processes.
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Provide feedback to management on recurring issues and suggest improvements for service quality.
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Uphold company policies and ensure compliance with customer service standards.
Required Skills and Qualifications
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Excellent communication and interpersonal skills in English (spoken and written).
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Strong problem-solving abilities and a customer-first mindset.
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Ability to handle multiple tasks and manage time efficiently.
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Basic computer skills, including familiarity with MS Office and CRM tools.
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Patience, empathy, and a positive attitude when dealing with customers.
Experience
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Freshers are welcome to apply; prior customer service experience is a plus but not mandatory.
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Any experience in retail, sales, or call center operations will be advantageous.
Working Hours
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Morning Shift: 8:00 AM – 2:00 PM
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Evening Shift: 2:00 PM – 8:00 PM
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Flexible shift allocation based on availability and business needs.
Knowledge, Skills, and Abilities
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Strong understanding of customer service principles.
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Ability to remain calm under pressure and handle challenging situations professionally.
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Attention to detail and ability to follow processes accurately.
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Quick learner with adaptability to new tools and systems.
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Team-oriented mindset with excellent collaboration skills.
Benefits
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Competitive salary with performance incentives.
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Work-from-home flexibility (if applicable).
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Training and development opportunities to enhance your career.
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Friendly and supportive work environment.
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Employee recognition programs and career growth prospects.
Why Join Us
At Fresher Job, we value every team member and strive to create a dynamic and inclusive workplace. Joining our Retail Customer Support team gives you the opportunity to:
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Develop strong customer service skills and retail knowledge.
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Work with a forward-thinking company that invests in employee growth.
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Gain experience in a fast-paced, rewarding environment.
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Be part of a team that values innovation, integrity, and collaboration.
How to Apply
Interested candidates are invited to submit their resume along with a cover letter detailing their interest and suitability for the role. Please apply through our official career portal or send your application to us.
