Job Summary

Fresher Job is seeking motivated and enthusiastic individuals to join our remote customer service team in the UK. This part-time position is ideal for students looking to gain professional experience, develop communication skills, and earn income while balancing academic commitments. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience across all interactions.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.

• Assist customers with account queries, orders, payments, and service-related issues.

• Resolve complaints and escalate complex issues to the relevant department when necessary.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with team members and management to improve customer service processes.

• Stay informed about company products, services, and promotions to provide accurate information.

• Contribute to maintaining a high standard of customer satisfaction and brand reputation.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong interpersonal skills with a customer-focused mindset.

• Ability to multitask, prioritize, and manage time effectively.

• Basic computer skills, including familiarity with MS Office or Google Workspace.

• Reliable internet connection and a quiet workspace suitable for remote work.

• Flexibility to work on varying schedules, including evenings and weekends.

Experience

• No prior professional experience required; this role is perfect for students and freshers.

• Previous experience in retail, hospitality, or customer service is a plus but not mandatory.

Working Hours

• Part-time, flexible schedule (15–25 hours per week).

• Shifts available during mornings, afternoons, evenings, and weekends to accommodate student schedules.

Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills.

• Patience and empathy when dealing with customer concerns.

• Ability to adapt quickly to changing work environments and processes.

• Professionalism and discretion in handling sensitive customer information.

• Quick learner with a willingness to follow guidelines and improve skills continuously.

Benefits

• Competitive hourly pay with potential performance-based incentives.

• Flexible schedule designed for students.

• Fully remote work—no commuting required.

• Opportunity to gain valuable customer service experience for future career growth.

• Supportive team environment with online training and guidance.

Why Join Us

• Join a fast-growing company that values its employees and fosters personal development.

• Work in a flexible, student-friendly environment without compromising academics.

• Build transferable skills in communication, problem-solving, and professional etiquette.

• Be part of a team that recognizes and rewards dedication and excellence.

How to Apply

1. Prepare your updated CV highlighting any relevant skills or experiences.

2. Click on the “Apply Now” button on our Fresher Job portal.

3. Complete the short application form and attach your CV.

4. Selected candidates will be contacted for a brief online interview.