Job Summary

Fresher Job is seeking enthusiastic and dedicated individuals to join our UK-based customer service teams as Remote Technical Support Executives. This fully remote position offers an opportunity to provide world-class technical assistance to customers while working from the comfort of your home. The ideal candidate will be customer-focused, detail-oriented, and skilled at resolving technical issues efficiently, ensuring a seamless experience for our clients.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, providing clear and effective technical support.

• Diagnose and troubleshoot technical issues, including software, hardware, and connectivity problems.

• Guide customers step-by-step through solutions, ensuring their understanding and satisfaction.

• Document customer interactions and technical issues accurately in the internal ticketing system.

• Escalate complex technical problems to senior teams while maintaining ownership of the customer’s experience.

• Stay updated with product knowledge, new features, and technical updates to provide accurate guidance.

• Identify recurring issues and communicate insights to the team to improve support processes.

Required Skills and Qualifications

• Strong communication skills in English, both written and verbal.

• Basic understanding of computer systems, networks, and software troubleshooting.

• Excellent problem-solving and analytical abilities.

• Patience, empathy, and a customer-first mindset.

• Ability to work independently in a remote environment while meeting deadlines and performance metrics.

Experience

• No prior professional experience is required; freshers are encouraged to apply.

• Previous experience in customer service or technical support is a plus but not mandatory.

Working Hours

• Flexible remote working hours with shifts aligned to UK business timings.

• Full-time and part-time opportunities available depending on candidate preference.

Knowledge, Skills, and Abilities

• Proficiency in using computers, including Microsoft Office and online communication tools.

• Strong attention to detail and organizational skills.

• Ability to multitask and handle multiple customer inquiries simultaneously.

• Quick learning ability to adapt to new software, tools, and processes.

Benefits

• Work from home with zero commuting.

• Competitive salary and performance-based incentives.

• Training and career development opportunities.

• Friendly and supportive team environment.

• Access to latest tools and technologies for efficient remote work.

Why Join Us

Joining Fresher Job as a Remote Technical Support Executive allows you to start a rewarding career in customer service and IT support. You will gain hands-on experience while working with an international team, receive ongoing training, and grow within a company that values innovation, flexibility, and professional development.

How to Apply

Interested candidates are encouraged to submit their updated resume and a brief cover letter highlighting their interest in technical support and customer service to us. Shortlisted candidates will be contacted for an online interview process.